Customer Operations Lead
hace 5 días
2 days ago Be among the first 25 applicants Hi there We are South and our client is looking for a Customer Operations Lead Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority. Note: If you're hired for this role, you may be asked to update your LinkedIn profile :) About The Role Our client operates a healthcare marketplace that connects nurse practitioners and physician assistants with collaborating physicians. They are looking for a Customer Operations Lead to own day-to-day customer support and billing operations. This role goes beyond ticket handling. You will be responsible for resolving complex customer issues, managing billing workflows in Stripe, improving internal SOPs, and ensuring a high-trust experience for clinicians using the platform. What Success Looks Like Customers receive accurate and timely resolutions without founder involvement Billing changes are executed correctly the first time SOPs continuously improve and reduce repeat questions Escalations are thoughtful, well-reasoned, and rare Responsibilities Own inbound customer support across email and messaging channels Manage Stripe billing actions, including subscription changes, cancellations, corrections, and refunds Investigate and resolve edge‑case issues related to billing, contracts, and account setup Draft, maintain, and improve internal SOPs for customer support and billing workflows Communicate clearly and professionally with customers about sensitive issues (billing, errors, timelines) Join customer calls when needed to resolve complex situations Proactively identify process gaps and suggest operational improvements Qualifications 2+ years of experience in customer operations, customer support, or business operations Strong written and spoken English; comfortable joining customer calls Prior experience with Stripe, subscriptions, or SaaS billing workflows High attention to detail with a zero‑tolerance mindset for billing errors Strong problem‑solving skills and ability to reason through ambiguous situations Ability to work independently and ask thoughtful clarifying questions Experience in healthcare, SaaS, or regulated industries is a plus If this opportunity sounds good to you, send us your resume #J-18808-Ljbffr
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Customer Operations Lead
hace 5 días
WorkFromHome, Colombia Ottomatik.io A tiempo completoJoin to apply for the Customer Operations Lead role at Ottomatik.io Hi there! We are South and our client is looking for a Customer Operations Lead! Eligibility and Application This position is open to candidates residing in Latin America. Please submit your CV in English; applications in other languages will not be considered. Optionally include a Loom...
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Customer Operations Lead
hace 5 días
WorkFromHome, Colombia Ottomatik.io A tiempo completoNote to Applicants Eligibility: This position is open to candidates residing in Latin America. Application language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While...
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Customer Operations Lead — Billing
hace 5 días
WorkFromHome, Colombia Ottomatik.io A tiempo completoA healthcare technology firm is seeking a Customer Operations Lead to manage day-to-day customer support and billing operations. The role involves resolving complex issues, managing billing workflows in Stripe, and ensuring a high-trust experience for clinicians on the platform. Candidates should have over 2 years of experience in customer operations, strong...
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Customer Operations Lead
hace 5 días
WorkFromHome, Colombia Ottomatik.io A tiempo completoA healthcare tech company is seeking a Customer Operations Lead to manage customer support and billing. Responsibilities include owning inbound customer interactions via email and managing billing workflows in Stripe, ensuring high-quality resolutions, and improving internal SOPs. The ideal candidate will have at least 2 years of experience in customer...
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Revenue Operations Lead
hace 1 semana
WorkFromHome, Colombia T-mapp Jobs A tiempo completoAcerca del puesto Revenue Operations Lead Nuestro cliente es una compañía en crecimiento que está revolucionando la forma en que los equipos comerciales toman decisiones. Su cultura combina data, agilidad y foco en resultados, impulsando la eficiencia de las áreas de marketing, ventas y customer success a través de la tecnología y la analítica.Buscan...
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Revenue Operations Lead — Hybrid, Data-Driven Growth
hace 1 semana
WorkFromHome, Colombia T-mapp Jobs A tiempo completoUna compañía en crecimiento en Colombia busca un Revenue Operations Lead. En este rol, debes optimizar los procesos entre marketing, ventas y customer success, analizar datos para proponer estrategias y automatizar flujos comerciales con herramientas como HubSpot. Buscamos un profesional con mínimo 3 años de experiencia, dominio de herramientas de...
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Remote Senior Customer Success Lead — Build
hace 2 semanas
WorkFromHome, Colombia Lyfe LLC A tiempo completoA fast-growing e-commerce brand seeks a Senior Customer Success Manager to lead and scale their Customer Success department. This remote role combines hands-on execution with leadership, requiring 10+ years of experience in customer success management, strong ecommerce experience, and exceptional communication skills. Candidates will manage complex support...
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People Operations Lead
hace 1 día
WorkFromHome, Colombia dLocal A tiempo completoJoin to apply for the People Operations Lead role at dLocal Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we...
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Customer Success Lead
hace 3 días
WorkFromHome, Colombia Colaboradores A tiempo completo## Buk SpA---### Detalles de la oferta**Vacantes**1**Área**Servicio al Cliente## Más información## Customer Success Lead## **Desafíos del cargo**¡Únete a Buk como nuestro próxim@ Customer Success Lead en nuestro módulo de Remuneraciones o Asistencia! En Buk, estamos buscando una persona apasionada por lo que hace, con growth mindset, que piense...
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Operations Lead 2026, Colombia
hace 1 semana
WorkFromHome, Colombia Aimpoint Digital A tiempo completoAimpoint Digital is a leading, fully remote data and analytics consulting firm. We're a dynamic team committed to solving our client's most challenging business problems in partnership with the industry's most innovative software providers. We are seeking a Colombia based Operations Lead to support us in the management of our Colombia office and partner with...
