Head of Customer Success
hace 1 día
Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey. Key Responsibilities Customer Success Leadership Own the end-to-end customer experience and define scalable customer success strategies to support growth. Establish and track KPIs, processes, and team goals aligned with business objectives. Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. Enable the consultative sales process through client communications across email, SMS, and social platforms. Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools. Support third-party and social commerce sales channels in coordination with marketing and sales teams. Manage client onboarding and equipment setup, coordinating installations with technical service partners. Respond to customer inquiries regarding product use, service needs, and ongoing support. Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. Shipping, Damage, and Returns Management Lead customer communications related to logistics, damages, and return claims. Work with logistics teams to ensure fast, clear resolutions and optimize related processes. Process Improvement Monitor recurring operational pain points and identify opportunities for automation or process streamlining. Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience. Qualifications Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity. Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred. Outstanding written and verbal communication skills. Strong analytical and problem-solving skills with attention to detail. Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage. What We Offer A remote-first, globally distributed team and flexible work environment. The opportunity to lead a high-impact function within a fast-growing brand. A collaborative, passionate culture driven by innovation and a love for coffee. Important: All applicants must submit their CV in English . Submissions in other languages will not be considered. #J-18808-Ljbffr
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Head of Customer Success
hace 1 día
WorkFromHome, Colombia Jobgether A tiempo completoWe are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. This role offers full ownership of the end‑to‑end customer journey, from onboarding to post‑sales support, ensuring satisfaction, loyalty, and operational excellence. You will build, mentor, and inspire a high‑performing team...
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Head of Customer Success
hace 1 día
WorkFromHome, Colombia Jobgether A tiempo completoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Colombia. We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. This role offers full ownership of the end-to-end customer journey, from onboarding to...
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Global Head of Customer Success
hace 1 día
WorkFromHome, Colombia Jobgether A tiempo completoA leading customer service firm is seeking an experienced Head of Customer Success to lead and scale the global customer experience function. This role encompasses full ownership of the customer journey, from onboarding to post-sales support, with a focus on satisfaction and operational excellence. The ideal candidate has at least 5 years of experience in...
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Head of Growth
hace 1 día
WorkFromHome, Colombia Teral A tiempo completoCompany Description Teral provides a secure platform for the collection and sharing of clinical cases, enabling compliance with privacy laws while fostering collaboration among a global community of doctors. Designed specifically to meet the unique needs of medical professionals, Teral ensures a streamlined and safe interaction space. The platform empowers...
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WorkFromHome, Colombia Tachyus A tiempo completoA leading technology company seeks a Customer Success Manager to head their Customer Success strategy in LATAM. This role involves leading digital transformation initiatives, managing customer programs, and ensuring measurable business impact. The ideal candidate has over 10 years of experience in Reservoir Engineering, strong leadership capabilities, and is...
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Head of Product
hace 1 día
WorkFromHome, Colombia Somewhere A tiempo completoJob Title: Head of Product - Clinical Location: Remote / Flexible Salary range: $6000 - $10,000 (depending on experience) Position Overview We are seeking a strategic and visionary Head of Product to lead our Clinical solutions portfolio. This role will define the product vision, drive roadmap execution, and ensure market success across data, clinical trial,...
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Head of Business Development
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WorkFromHome, Colombia Uptalent.io A tiempo completoAbout Uptalent.io: Uptalent.io connects companies with top-tier remote talent, on demand. Job Description: Head of Business Development & Sales Overview: We're seeking an experienced Head of Business Development & Sales to lead all sales and business development operations, define our strategy, and drive our vision forward. As part of our small yet ambitious...
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Client Director
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WorkFromHome, Colombia Emma of Torre.ai A tiempo completoOverview I’m helping Purple Bite find a top candidate to join their team full-time for the role of Client Director / Head of Client Intake . You'll drive revenue growth and shape client success with significant autonomy in a key leadership role. Compensation COP 7M - 10M/month + Commissions (:COP7M/month) Location Remote: Colombia Mission of Purple Bite...
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Head of Lifecycle Marketing
hace 1 día
WorkFromHome, Colombia Remote A tiempo completoOverview Head of Lifecycle Marketing at Remote (Remote) Remote is solving global employment compliance at scale, enabling businesses to recruit, pay, and manage international teams. All positions are remote and globally distributed. The Position This is an exciting time to join Remote and make a personal difference in the global employment space as a Head of...
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Customer Success
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WorkFromHome, Colombia Cosign A tiempo completoCosign is revolutionizing the $4 trillion rental industry with a market-leading rent guarantee product. Our mission is to expand housing access for renters and boost occupancy for landlords. Backed by top entrepreneurs, venture capital firms, and real estate investors, Cosign is built by experienced landlords who deeply understand the rental market’s need....
