Head of Customer Success
hace 2 semanas
Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey. Key Responsibilities Customer Success Leadership Own the end-to-end customer experience and define scalable customer success strategies to support growth. Establish and track KPIs, processes, and team goals aligned with business objectives. Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. Enable the consultative sales process through client communications across email, SMS, and social platforms. Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools. Support third-party and social commerce sales channels in coordination with marketing and sales teams. Manage client onboarding and equipment setup, coordinating installations with technical service partners. Respond to customer inquiries regarding product use, service needs, and ongoing support. Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. Shipping, Damage, and Returns Management Lead customer communications related to logistics, damages, and return claims. Work with logistics teams to ensure fast, clear resolutions and optimize related processes. Process Improvement Monitor recurring operational pain points and identify opportunities for automation or process streamlining. Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience. Qualifications Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity. Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred. Outstanding written and verbal communication skills. Strong analytical and problem-solving skills with attention to detail. Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage. What We Offer A remote-first, globally distributed team and flexible work environment. The opportunity to lead a high-impact function within a fast-growing brand. A collaborative, passionate culture driven by innovation and a love for coffee. Important: All applicants must submit their CV in English . Submissions in other languages will not be considered. #J-18808-Ljbffr
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Head of Customer Success
hace 1 semana
WorkFromHome, Colombia Cloud9 A tiempo completoCloud9 Bogota, D.C., Capital District, Colombia Head of Customer Success Cloud9 is looking for a Head of Customer Success to manage the guest relationship from booking through departure and beyond, driving NPS, CSAT, repeat bookings, referrals, and review scores. About Us Our mission is to revolutionize the hospitality industry with AI‑driven execution,...
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Head of Customer Success
hace 1 semana
WorkFromHome, Colombia Cloud9 A tiempo completoHead of Customer Success Cloud9 – Bogotá, D.C., Capital District, Colombia About This Role This is a high-impact growth role. At Cloud9, your efforts will unlock a repeat-guest engine that compounds revenue, drives referrals, and establishes a five-star brand moat. You will be responsible for the guest relationship from booking through departure and...
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Head of Customer Success
hace 1 semana
WorkFromHome, Colombia minka_ A tiempo completoWhat We are looking for aHead of Customer Success & Support whowill own the full post-sale customer journey — from onboarding and adoption to long-term success and technical support. You will build and lead two critical teams: Customer Success, focused on relationship management and value delivery; andCustomer Support, focused on technical issue resolution...
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Fintech Customer Success
hace 1 semana
WorkFromHome, Colombia minka_ A tiempo completoA leading fintech company in Bogotá seeks a Head of Customer Success & Support to lead post-sale customer journey initiatives. You will manage Customer Success and Support teams to enhance user experience and drive adoption, requiring strong leadership and expertise in payment processes. The ideal candidate has over 9 years of experience in customer-facing...
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Customer Success Engineer
hace 2 semanas
WorkFromHome, Colombia Optibus A tiempo completoAbout Optibus Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving...
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Head of Business Development
hace 3 días
WorkFromHome, Colombia Uptalent.io A tiempo completoAbout Uptalent.io: Uptalent.io connects companies with top-tier remote talent, on demand. Job Description: Head of Business Development & Sales Overview: We're seeking an experienced Head of Business Development & Sales to lead all sales and business development operations, define our strategy, and drive our vision forward. As part of our small yet ambitious...
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Head of Customer Retention
hace 2 semanas
WorkFromHome, Colombia Workana A tiempo completoHead of Customer Retention & Loyalty Ubicación: Bogotá, Colombia Modalidad: Híbrido 3x3 (incluye sábados mediodía) Área: Riesgo & Data / CEO KrediYA está buscando un(a) Head de Retención & Fidelización para liderar la estrategia de recompra, ciclo de vida, fidelización y lealtad de usuarios. Este rol combina experimentación, analítica y CRM...
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Creative Lead
hace 1 día
WorkFromHome, Colombia Emma of Torre.ai A tiempo completoCreative Lead / Head of Creative (Player-Coach) I’m helping Sagan Recruitment find a top candidate to join their team full-time for the role of Creative Lead / Head of Creative (Player-Coach) . You will shape a global brand's creative vision, guiding impactful storytelling and elevating talent. Compensation: USD 2.5K - 3K/month Location: Remote: Colombia...
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Customer Success
hace 5 días
WorkFromHome, Colombia Cosign A tiempo completoCosign is revolutionizing the $4 trillion rental industry with a market-leading rent guarantee product. Our mission is to expand housing access for renters and boost occupancy for landlords. Backed by top entrepreneurs, venture capital firms, and real estate investors, Cosign is built by experienced landlords who deeply understand the rental market’s need....
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Customer Success Manager
hace 2 semanas
WorkFromHome, Colombia Truora Group A tiempo completoBelow you will find the open positions we have throughout Latin America. Join us and be part of Truora! Customer Success Manager Truora is on a mission to simplify and secure digital interactions across Latin America. We are a leading technology company specializing in user authentication and background checks, helping businesses build trust with their users...
