Customer Operations Lead
hace 17 horas
Join to apply for the Customer Operations Lead role at Ottomatik.io Hi there We are South and our client is looking for a Customer Operations Lead Eligibility and Application This position is open to candidates residing in Latin America. Please submit your CV in English; applications in other languages will not be considered. Optionally include a Loom video; candidates with a video presentation will be given priority. About The Role Our client operates a healthcare marketplace that connects nurse practitioners and physician assistants with collaborating physicians. The Customer Operations Lead owns day-to-day customer support and billing operations, resolving complex issues, managing billing workflows in Stripe, improving SOPs, and ensuring a high-trust experience for clinicians. What Success Looks Like Customers receive accurate and timely resolutions without founder involvement. Billing changes are executed correctly the first time. SOPs continuously improve and reduce repeat questions. Escalations are thoughtful, well-reasoned, and rare. Responsibilities Own inbound customer support across email and messaging channels. Manage Stripe billing actions, including subscription changes, cancellations, corrections, and refunds. Investigate and resolve edge-case issues related to billing, contracts, and account setup. Draft, maintain, and improve internal SOPs for customer support and billing workflows. Communicate clearly and professionally with customers about sensitive issues (billing, errors, timelines). Join customer calls when needed to resolve complex situations. Proactively identify process gaps and suggest operational improvements. Qualifications 2+ years of experience in customer operations, customer support, or business operations. Strong written and spoken English; comfortable joining customer calls. Prior experience with Stripe, subscriptions, or SaaS billing workflows. High attention to detail with a zero-tolerance mindset for billing errors. Strong problem-solving skills and ability to reason through ambiguous situations. Ability to work independently and ask thoughtful clarifying questions. Experience in healthcare, SaaS, or regulated industries is a plus. If this opportunity sounds good to you, send us your resume #J-18808-Ljbffr
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Customer Operations Lead
hace 17 horas
WorkFromHome, Colombia Ottomatik.io A tiempo completo2 days ago Be among the first 25 applicants Hi there! We are South and our client is looking for a Customer Operations Lead! Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation:...
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Customer Operations Lead
hace 17 horas
WorkFromHome, Colombia Ottomatik.io A tiempo completoNote to Applicants Eligibility: This position is open to candidates residing in Latin America. Application language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While...
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Customer Operations Lead — Billing
hace 17 horas
WorkFromHome, Colombia Ottomatik.io A tiempo completoA healthcare technology firm is seeking a Customer Operations Lead to manage day-to-day customer support and billing operations. The role involves resolving complex issues, managing billing workflows in Stripe, and ensuring a high-trust experience for clinicians on the platform. Candidates should have over 2 years of experience in customer operations, strong...
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Customer Operations Lead
hace 17 horas
WorkFromHome, Colombia Ottomatik.io A tiempo completoA healthcare tech company is seeking a Customer Operations Lead to manage customer support and billing. Responsibilities include owning inbound customer interactions via email and managing billing workflows in Stripe, ensuring high-quality resolutions, and improving internal SOPs. The ideal candidate will have at least 2 years of experience in customer...
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Director of Customer Operations
hace 1 semana
WorkFromHome, Colombia Eventeny A tiempo completoJoin to apply for the Director of Customer Operations role at Eventeny About The Team Eventeny was founded on the belief that managing large‑scale events with hundreds of exhibitors, vendors, sponsors, and volunteers should not be stressful and burdensome. Our mission is to remove event organizers from being the 5th most stressful job in the world. We...
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Customer Success Team Lead
hace 5 días
WorkFromHome, Colombia LanceSoft, Inc. A tiempo completoOverview Recruitment Manager (Hiring for North America (USA & Canada) and LATAM Regions) As a Customer Success Team Lead, you will be a key member of the Market Success organization, responsible for managing a small team of CSMs and ensuring the successful onboarding, integration, and ongoing satisfaction of clients across Latin America. Responsibilities...
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Revenue Operations Lead
hace 2 días
WorkFromHome, Colombia T-mapp Jobs A tiempo completoNuestro cliente es una compañía en crecimiento que está revolucionando la forma en que los equipos comerciales toman decisiones. Su cultura combina data, agilidad y foco en resultados, impulsando la eficiencia de las áreas de marketing, ventas y customer success a través de la tecnología y la analítica.Buscan fortalecer su equipo con una persona...
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LatAm Customer Success Team Lead
hace 5 días
WorkFromHome, Colombia LanceSoft, Inc. A tiempo completoA global IT services company is seeking a Recruitment Manager to lead customer success operations across North America and Latin America. This role focuses on mentoring a team of Customer Success Managers and ensuring smooth client onboarding. The ideal candidate has 4–5 years of experience in customer success, with strong leadership skills and the ability...
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CX Operations Lead
hace 17 horas
WorkFromHome, Colombia Mento A tiempo completoJoin to apply for the CX Operations Lead role at Mento Get AI-powered advice on this job and more exclusive features. About Mento Mento is a human and AI coaching company with the mission to help people perform their best at work. We’re reinventing how companies develop their talent by pairing them with top operators in their field for 1‑on‑1 coaching...
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Operations Lead 2026, Colombia
hace 5 días
WorkFromHome, Colombia Aimpoint Digital A tiempo completoAimpoint Digital is a leading, fully remote data and analytics consulting firm. We're a dynamic team committed to solving our client's most challenging business problems in partnership with the industry's most innovative software providers. We are seeking a Colombia based Operations Lead to support us in the management of our Colombia office and partner with...