Customer Operations Lead
hace 1 día
Join to apply for the Customer Operations Lead role at Ottomatik.io Hi there We are South and our client is looking for a Customer Operations Lead Eligibility and Application This position is open to candidates residing in Latin America. Please submit your CV in English; applications in other languages will not be considered. Optionally include a Loom video; candidates with a video presentation will be given priority. About The Role Our client operates a healthcare marketplace that connects nurse practitioners and physician assistants with collaborating physicians. The Customer Operations Lead owns day-to-day customer support and billing operations, resolving complex issues, managing billing workflows in Stripe, improving SOPs, and ensuring a high-trust experience for clinicians. What Success Looks Like Customers receive accurate and timely resolutions without founder involvement. Billing changes are executed correctly the first time. SOPs continuously improve and reduce repeat questions. Escalations are thoughtful, well-reasoned, and rare. Responsibilities Own inbound customer support across email and messaging channels. Manage Stripe billing actions, including subscription changes, cancellations, corrections, and refunds. Investigate and resolve edge-case issues related to billing, contracts, and account setup. Draft, maintain, and improve internal SOPs for customer support and billing workflows. Communicate clearly and professionally with customers about sensitive issues (billing, errors, timelines). Join customer calls when needed to resolve complex situations. Proactively identify process gaps and suggest operational improvements. Qualifications 2+ years of experience in customer operations, customer support, or business operations. Strong written and spoken English; comfortable joining customer calls. Prior experience with Stripe, subscriptions, or SaaS billing workflows. High attention to detail with a zero-tolerance mindset for billing errors. Strong problem-solving skills and ability to reason through ambiguous situations. Ability to work independently and ask thoughtful clarifying questions. Experience in healthcare, SaaS, or regulated industries is a plus. If this opportunity sounds good to you, send us your resume #J-18808-Ljbffr
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Customer Operations Lead
hace 1 día
WorkFromHome, Colombia Ottomatik.io A tiempo completo2 days ago Be among the first 25 applicants Hi there! We are South and our client is looking for a Customer Operations Lead! Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation:...
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Customer Operations Lead
hace 1 día
WorkFromHome, Colombia Ottomatik.io A tiempo completoNote to Applicants Eligibility: This position is open to candidates residing in Latin America. Application language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While...
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Customer Operations Lead — Billing
hace 1 día
WorkFromHome, Colombia Ottomatik.io A tiempo completoA healthcare technology firm is seeking a Customer Operations Lead to manage day-to-day customer support and billing operations. The role involves resolving complex issues, managing billing workflows in Stripe, and ensuring a high-trust experience for clinicians on the platform. Candidates should have over 2 years of experience in customer operations, strong...
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Customer Operations Lead
hace 1 día
WorkFromHome, Colombia Ottomatik.io A tiempo completoA healthcare tech company is seeking a Customer Operations Lead to manage customer support and billing. Responsibilities include owning inbound customer interactions via email and managing billing workflows in Stripe, ensuring high-quality resolutions, and improving internal SOPs. The ideal candidate will have at least 2 years of experience in customer...
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Revenue Operations Lead
hace 5 días
WorkFromHome, Colombia T-mapp Jobs A tiempo completoAcerca del puesto Revenue Operations Lead Nuestro cliente es una compañía en crecimiento que está revolucionando la forma en que los equipos comerciales toman decisiones. Su cultura combina data, agilidad y foco en resultados, impulsando la eficiencia de las áreas de marketing, ventas y customer success a través de la tecnología y la analítica.Buscan...
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WorkFromHome, Colombia T-mapp Jobs A tiempo completoUna compañía en crecimiento en Colombia busca un Revenue Operations Lead. En este rol, debes optimizar los procesos entre marketing, ventas y customer success, analizar datos para proponer estrategias y automatizar flujos comerciales con herramientas como HubSpot. Buscamos un profesional con mínimo 3 años de experiencia, dominio de herramientas de...
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Remote Senior Customer Success Lead — Build
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WorkFromHome, Colombia Lyfe LLC A tiempo completoA fast-growing e-commerce brand seeks a Senior Customer Success Manager to lead and scale their Customer Success department. This remote role combines hands-on execution with leadership, requiring 10+ years of experience in customer success management, strong ecommerce experience, and exceptional communication skills. Candidates will manage complex support...
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Operations Lead 2026, Colombia
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WorkFromHome, Colombia Aimpoint Digital A tiempo completoAimpoint Digital is a leading, fully remote data and analytics consulting firm. We're a dynamic team committed to solving our client's most challenging business problems in partnership with the industry's most innovative software providers. We are seeking a Colombia based Operations Lead to support us in the management of our Colombia office and partner with...
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LATAM Customer Operations Leader
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WorkFromHome, Colombia Adecco Colombia S.A. A tiempo completoUna consultora de recursos humanos está buscando un Customer Operations Manager para liderar la operación de Atención al Cliente en LATAM. El candidato ideal debe tener entre 4 y 5 años de experiencia en operaciones de atención al cliente y sólida formación en métricas de servicio. Se valorará un inglés avanzado y un enfoque estratégico en el...
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German Claims Operations Lead
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WorkFromHome, Colombia N26 A tiempo completoA leading digital bank is seeking an experienced professional for a leadership role in Banking Operations focused on the German market. You will manage and develop a high-performing Claims team, oversee compliance, and drive operational improvements. Ideal candidates will have proven experience in operations, a strong leadership background, and fluency in...
