IT Help Desk Assistant

hace 2 días


Medellín, Colombia WBL California, LLC A tiempo completo

About World Business Lenders ():

World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium-sized businesses throughout the United States that lack access to traditional funding.

This is a Contract/Consultant position. Generally, working hours will be 9:00am-6:00pm Eastern Time, Monday through Friday, although hours worked may be greater based upon operational requirements.
The job requires excellent oral and written command of the English language.

Resumes must be submitted in English. Essential Functions and Responsibilities:
  • Experience working and supporting clients in a remote environment.
  • Excellent interpersonal and customer service skills.
  • Strong written and verbal communication skills.
  • Effective time management and self-motivation.
  • Ability to work in a fast-paced environment.
  • Understanding of Active Directory environment.
  • Proficient in the management of Azure AVD and O/M365.
  • Proficient with the Zendesk Ticket system.
  • Troubleshooting and resolving computer-related technical issues.
  • Perform other duties as required.
Minimum Qualifications:
  • Bachelor’s degree in Computer Science or related discipline with a minimum of 2 or more years of work experience in a business environment.
  • Maintain accurate documentation and possess excellent written and communication skills.
  • Critical thinking and good attention to detail in all aspects of administrative support.
  • Strong technical background: Understanding of Active Directory, management of Azure AVD and O/M365.
  • Proficient with the Zendesk Ticket system.
  • Strong analytical and problem-solving skills.
  • Ability to work with a high degree of accuracy and manage multiple issues and demands.
  • Dependable in meeting deadlines, working independently, and maintaining a good attendance record.
  • A strong sense of urgency and a desire to succeed.
Additional Information:
  • CONTRACT/CONSULTANCY POSITION
  • Salary: DOE
  • 11 US Paid Holidays per year
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