POS Support
hace 9 horas
POS Support & Quality Technician (Cake / Clover Expert) Department: Field Technician Support Type: 1099 Contractor (Remote with On-Call Availability) Reports to: Dispatch & Quality Assurance Manager About The Role: The Senior POS Support & Quality Technician acts as a real-time technical mentor for on-site 1099 technicians performing POS installations and troubleshooting. This role supports field technicians primarily handling Cake and Clover POS jobs, ensuring excellent quality, correct installation standards, and first-visit resolution. Key Responsibilities Provide live remote support to on-site technicians via phone, video call, and chat during weekday and weekend dispatch hours. Guide technicians step-by-step through Cake and Clover POS setups, configuration, networking, cabling, and peripheral integrations. Help identify missing requirements before installation (network readiness, cabling, ports, router access, account credentials, etc.). Review site images/video shared by techs to validate quality and installation standards. Diagnose issues and provide solutions quickly to avoid second visits. Validate test transactions, printer mapping, cash drawer connectivity, and terminal activation. Document recurring issues and propose best-practice improvements for dispatch and QA teams. Update internal notes after each support session for tracking and performance insights. Maintain a positive, professional, and proactive tone with technicians at all times. Requirements 3+ years of hands‑on installation and troubleshooting of POS systems — must include Cake and Clover. Solid understanding of networking: static/dynamic IPs, LAN/WAN, routers, switches, port forwarding, and Wi‑Fi connectivity. Experience guiding others remotely or training field technicians. Excellent communication skills in English — clear, calm, structured, and instructional. Ability to think on your feet and provide solutions in high‑pressure environments. Ability to request photos/videos tactfully and confidently to ensure quality compliance. Strong notes, documentation, and escalation habits. Preferred Experience with other POS brands (Toast, Lightspeed, Square, etc.). Bilingual English/Spanish. Availability Must be able to respond quickly during assigned shifts. Must have stable internet and a quiet workspace for support calls. Seniority level Associate Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
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Remote POS Support
hace 6 días
WorkFromHome, Colombia Velozient A tiempo completoA dynamic software development company is seeking a Technical Support Specialist to provide high-quality support for a Point of Sale (POS) platform in the hospitality industry. This remote position emphasizes troubleshooting and maintaining customer hardware and software. Ideal candidates will have 1-3 years of IT support experience, strong communication...
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Remote POS Support
hace 9 horas
WorkFromHome, Colombia Geeks on Site A tiempo completoA technology support company is seeking a POS Support & Quality Technician to provide remote support to field technicians primarily using Cake and Clover systems. This role requires strong networking skills and 3+ years experience in POS systems installation and troubleshooting. The ideal candidate should possess excellent communication skills and the...
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Technical Support
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WorkFromHome, Colombia Velozient A tiempo completoWe are looking for a Technical Support Specialist to provide high-quality support for a Point of Sale (POS) platform used in the hospitality/restaurant industry. This role focuses on ensuring stable operation of customer hardware and software environments by troubleshooting, configuring, maintaining, and optimizing POS applications, PC hardware, and...
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Accounting Analyst
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ACH Integration Engineer
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Scheduler
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WorkFromHome, Colombia Roman Health Pharmacy LLC A tiempo completoIndustry Back Office Country Hybrid Colombia; Medellin, Cali, Bucaramanga, and Barranquilla Shift Days, Hours, and Time Zone Availability Monday to Sunday 6:00 am to 9:00 pm COL time One day off Rotative based on client needs English Required: B2 Level Education Higher education preferred in engineering or administrative fields (not strict requirement). Job...
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Intermediate Software Engineer
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Sales Operation Coordinator
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Accounting and Administration Specialist
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WorkFromHome, Colombia APS Ecuador A tiempo completoAccounting and Administration Specialist We’re expanding our Operations and Finance team with a bilingual (English/Spanish) detail-oriented Accounting & Operations Specialist who can bring order, accuracy, and structure to our daily financial processes. If you’re passionate about keeping systems up to date, reconciling data, and ensuring every...