Desktop Support Analyst II
hace 4 semanas
Salario: $2 a $2,5 millones COP
Publicado: 13 Dic 2024
Centro de servicios: Call center y outsourcing
Descripción generalÚNETE A NUESTRO EQUIPO Teleperformance está en búsqueda de un Desktop Support Analyst. Si eres un apasionado por la tecnología y quieres formar parte de una compañía global, esta es tu oportunidad Serás responsable de gestionar las incidencias y solicitudes a través de la Vicepresidencia de IT, garantizando soporte técnico de primer y segundo nivel con la mejor calidad, servicio y oportunidad.
Responsabilidades- Gestión de tareas masivas (crecimientos, traslados, desmontes) siguiendo programación y tiempos.
- Ser el punto principal de contacto para incidentes y solicitudes a través de Service Now, correo y celular corporativo.
- Configuración y soporte técnico en hardware y software, asegurando SLA’s y altos estándares de calidad.
- Garantizar el funcionamiento óptimo de salas de capacitación y reunión.
- Acompañar y documentar pruebas de nuevos servicios y proyectos de infraestructura IT.
- Tecnólogo o Ingeniero en Electrónica, Telecomunicaciones, Sistemas o afines.
- 1 año de experiencia en cargos similares. (Preferible en el sector IT)
- Conocimientos en Networking (Redes LAN/WAN), diagnóstico de hardware, VoIP, Windows/OS X/Linux, Citrix, VmWare.
- Documentación y estandarización de procesos.
- Inglés B1 - B2.
- Residir en Barranquilla.
Si cumples con estos requisitos, te estamos esperando Aplica y forma parte de nuestro equipo de expertos IT
Datos complementariosExperiencia: 1 año
Tipo de contrato: Indefinido
Vacantes: 1
Con los beneficios exclusivos de elempleo Gold o Silver.
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