Desktop Support Analyst II

hace 4 semanas


Bogotá, Colombia TELEPERFORMANCE COLOMBIA S.A.S A tiempo completo
Trabaja en TELEPERFORMANCE COLOMBIA S.A.S

Salario: $2 a $2,5 millones COP

Publicado: 13 Dic 2024

Centro de servicios: Call center y outsourcing

Descripción general

ÚNETE A NUESTRO EQUIPO Teleperformance está en búsqueda de un Desktop Support Analyst. Si eres un apasionado por la tecnología y quieres formar parte de una compañía global, esta es tu oportunidad Serás responsable de gestionar las incidencias y solicitudes a través de la Vicepresidencia de IT, garantizando soporte técnico de primer y segundo nivel con la mejor calidad, servicio y oportunidad.

Responsabilidades
  1. Gestión de tareas masivas (crecimientos, traslados, desmontes) siguiendo programación y tiempos.
  2. Ser el punto principal de contacto para incidentes y solicitudes a través de Service Now, correo y celular corporativo.
  3. Configuración y soporte técnico en hardware y software, asegurando SLA’s y altos estándares de calidad.
  4. Garantizar el funcionamiento óptimo de salas de capacitación y reunión.
  5. Acompañar y documentar pruebas de nuevos servicios y proyectos de infraestructura IT.
Requisitos
  1. Tecnólogo o Ingeniero en Electrónica, Telecomunicaciones, Sistemas o afines.
  2. 1 año de experiencia en cargos similares. (Preferible en el sector IT)
  3. Conocimientos en Networking (Redes LAN/WAN), diagnóstico de hardware, VoIP, Windows/OS X/Linux, Citrix, VmWare.
  4. Documentación y estandarización de procesos.
  5. Inglés B1 - B2.
  6. Residir en Barranquilla.

Si cumples con estos requisitos, te estamos esperando Aplica y forma parte de nuestro equipo de expertos IT

Datos complementarios

Experiencia: 1 año

Tipo de contrato: Indefinido

Vacantes: 1

Con los beneficios exclusivos de elempleo Gold o Silver.

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