Client Success Operations Lead
hace 16 horas
Position Type: Full-Time Location: Remote The Client Success Operations Lead is responsible for ensuring clients remain confident, supported, and satisfied while talent delivers consistent, high-quality work. This role blends relationship management with people leadership and operational follow-through. Youll focus on client retention by monitoring account health, resolving concerns, and ensuring service commitments are met. Internally, youll guide talent through coaching, feedback, and performance alignment—helping teams understand expectations and succeed in their roles. Key Responsibilities Build and maintain strong client relationships focused on retention Monitor account health and surface risks early Support talent through coaching conversations and check-ins Align team output with client expectations and service standards Oversee onboarding and transitions for new team members Track performance trends and operational metrics Ensure SOPs are followed and updated when workflows evolve De-escalate concerns with clarity, empathy, and solutions Qualifications Background in client success, operations, or service delivery Experience handling client concerns and long-term accounts Experience supporting or coaching team members Strong judgment, communication, and follow-through Comfortable working in fast-paced, remote environments #J-18808-Ljbffr
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Remote Client Success Operations Lead
hace 3 semanas
Bogotá, Colombia OpsArmy Careers A tiempo completoA leading operations firm is seeking a Client Success Operations Lead to ensure client satisfaction and retention. The role involves building strong client relationships, monitoring account health, and guiding talent through coaching and feedback. Candidates should have a background in client success or operations and be comfortable working in a fast-paced,...
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Client Success Operations Lead
hace 3 días
Bogotá, Colombia OpsArmy A tiempo completoClient Success Operations LeadPosition Type: Full-TimeLocation: RemoteApply here: https://operationsarmy.com/applicationAbout the RoleThe Client Success Operations Lead is responsible for ensuring clients remain confident, supported, and satisfied while talent delivers consistent, high-quality work. This role blends relationship management with people...
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Client Success Operations Lead
hace 2 días
Bogotá, Bogotá D.E., Colombia OpsArmy Careers A tiempo completo*Client Success Operations LeadPosition Type:*Full-Time*Location:*Remote*Apply here:About The RoleTheClient Success Operations Lead*is responsible for ensuring clients remain confident, supported, and satisfied while talent delivers consistent, high-quality work. This role blends relationship management with people leadership and operational...
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Client Success Operations Lead | Bogotá | Remote
hace 3 semanas
Bogotá, Colombia OpsArmy Careers A tiempo completoClient Success Operations Lead | Bogotá | Remote Position Type: Full-Time Location: Remote Apply here: https://operationsarmy.com/application About the Role: The Client Success Operations Lead is responsible for ensuring clients remain confident, supported, and satisfied while talent delivers consistent, high-quality work. This role blends relationship...
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Client Success Operations Lead | Bogotá | Remote
hace 2 semanas
Bogotá, Colombia OpsArmy A tiempo completoClient Success Operations LeadPosition Type: Full-TimeLocation: RemoteApply here: https://operationsarmy.com/applicationAbout the RoleThe Client Success Operations Lead is responsible for ensuring clients remain confident, supported, and satisfied while talent delivers consistent, high-quality work. This role blends relationship management with people...
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Client Success Lead
hace 1 semana
Bogotá, Bogotá D.E., Colombia OpsArmy Careers A tiempo completoJob Description Client Success Lead*Position Type:*Full-Time*Location:*Remote*Apply here:*About The RoleWere hiring a*Client Success Lead*who will bridge communication between our clients and the talent supporting them. This role focuses on relationship-building, talent support, issue resolution, and ensuring day-to-day operations run smoothly.If you have...
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Client Success Team Lead
hace 2 semanas
Bogotá, Bogotá D.E., Colombia TTEC Digital A tiempo completoAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks a Client Success Team Lead to join our growing team. This is a hybrid work situation where you will work...
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Client Success Team Lead
hace 2 semanas
Bogotá, Bogotá D.E., Colombia TTEC Digital A tiempo completoAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.TTEC Digital seeks aClient Success Team Leadto join our growing team. This is a hybrid work situation where you will work onsite...
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Client success lead
hace 1 semana
Bogotá, Colombia MENTORHUB COLOMBIA A tiempo completoBuscamos un/a Client Success Lead con fuerte orientación al cliente, capaz de gestionar comunidades de alto nivel y asegurar que cada cliente viva una experiencia de valor, cercanía y resultados. ?? Funciones y responsabilidades •Gestionar comunidades de clientes y estudiantes (programas grupales y high ticket). •Hacer seguimiento activo al avance,...
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Customer Success
hace 2 días
Bogotá, Colombia OpsArmy A tiempo completo**Role Overview**: As a **Customer Success & Operations Manager**, you will **own the post-sale relationship** with our highest-value customers. You will act as a **trusted advisor** to clients while simultaneously overseeing the offshore teams delivering services to them. This role requires an exceptional blend of relationship management, team coordination,...