Customer Success

hace 2 días

Bogotá, Colombia OpsArmy A tiempo completo

**Role Overview**:
As a **Customer Success & Operations Manager**, you will **own the post-sale relationship** with our highest-value customers. You will act as a **trusted advisor** to clients while simultaneously overseeing the offshore teams delivering services to them. This role requires an exceptional blend of relationship management, team coordination, and operational problem-solving skills.

**What You'll Do**:

- **Account Ownership**
- Serve as the **main point of contact** for assigned, high-value customer accounts.
- Build and maintain strong, executive-level relationships with **senior client stakeholders**.
- Conduct regular check-ins, **Quarterly Business Reviews (QBRs)**, and performance reviews to drive client retention and growth.

- **Team & Talent Oversight**
- **Supervise the performance** of BPO/offshore staff on client accounts.
- Ensure work quality, consistency, and team adherence to **Standard Operating Procedures (SOPs)**.
- **Lead issue resolution** across people, process, or client expectation gaps, including complex escalations.

- **Operational Excellence**
- **Create, document, and maintain** standard operating procedures (SOPs) for key delivery processes.
- Identify inefficiencies or operational gaps and **propose system/process improvements** to enhance service quality and scalability.
- Coordinate with internal teams (e.g., Talent, Finance) to align service delivery with client goals.

- **Project Management & Reporting**
- Monitor project progress, timelines, and outcomes for key initiatives.
- Support the **onboarding and transition** of new client accounts to ensure a seamless start.
- Track key metrics and report on account health, workforce performance, and service SLAs.

**What We're Looking For**:

- Prior, proven experience in **customer success, account management, client service, or consulting**.
- Strong **problem-solving**, written communication, and **people management** skills.
- Experience working with **international teams, BPOs, or distributed operations** is highly preferred.
- Demonstrated ability to **create SOPs**, manage multiple competing priorities, and effectively handle escalations.
- A **proactive, thoughtful communicator** who can influence both clients and internal delivery teams.

**Preferred Backgrounds**:

- **Ex-consultants** (e.g., management consulting, operations).
- Former account/project managers in **tech-enabled service businesses**.
- Experience in verticals such as **outsourcing, healthcare operations, recruiting, or enterprise SaaS** is a significant plus.

  • Consultant Customer Success

    hace 2 días

    Bogotá, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: En TransUnion, tenemos un ambiente acogedor y enérgico que fomenta la colaboración y la innovación. Estamos explorando constantemente nuevas tecnologías y herramientas para ser ágiles. Este ambiente da a nuestra gente la oportunidad de perfeccionar sus habilidades actuales y construir...

  • Customer Success Manager

    hace 1 semana

    Bogotá, Colombia The Global Talent Co. A tiempo completo

    **Customer Success Manager**: **Full-time (40-Hours Per Week), Remote** **About Us**: At** The Global Talent Co.,** we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals. This role is...

  • Manager Customer Success

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Job Title:Manager Customer Success Overview:Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with...

  • Customer Success Manager

    hace 3 semanas

    Bogotá, Colombia TP A tiempo completo

    Customer Success Manager JOIN TP AS A Change Management & Customer Success Manager! TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help...

  • Manager Customer Success

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Customer Success Manager

    hace 4 días

    Bogotá, Colombia Trellix A tiempo completo

    **About** Trellix**: **Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.** Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate...

  • Principal Customer Success Manager

    hace 1 semana

    Bogotá, Colombia Genesys A tiempo completo

    locations - Bogota (Flexible) - time type - Full time - posted on - Posted Today - job requisition id - JR106746 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...

  • Customer success lead

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Bia Energy SAS A tiempo completo

    En Bia Energy buscamos talentos visionarios, innovadores y agentes del cambio que estén dispuestos a redefinir los límites y marcar la diferencia en todo lo que hacemos. Si estás buscando más que un trabajo y estás ansioso por unirte a una comunidad que abraza la ambición de hacer las cosas de manera diferente llegaste al lugar correcto Tu misión...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Colombia Cleafy A tiempo completo

    We’re looking for a strategic Customer Success Manager to join our growing LATAM team and help our clients succeed with a technically advanced product in a high-stakes industry. This is a high-impact, individual contributor role focused on strategic account management in a highly technical and evolving space, with possibilities for evolution with more...

  • Customer Success Executive

    hace 2 días

    Bogotá, Cundinamarca, Colombia Infobip Ltd A tiempo completo

    At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s...