Client success lead

hace 1 semana

Bogotá, Colombia MENTORHUB COLOMBIA A tiempo completo

Buscamos un/a Client Success Lead con fuerte orientación al cliente, capaz de gestionar comunidades de alto nivel y asegurar que cada cliente viva una experiencia de valor, cercanía y resultados.

?? Funciones y responsabilidades

•Gestionar comunidades de clientes y estudiantes (programas grupales y high ticket).

•Hacer seguimiento activo al avance, participación y resultados de los clientes.

•Detectar riesgos de abandono y activar estrategias de retención.

•Mantener comunicación constante y profesional con clientes vía correo, CRM, plataformas y llamadas.

•Apoyar la experiencia del cliente en programas, sesiones en vivo y procesos formativos.

•Registrar información relevante del cliente y generar reportes de seguimiento.

•Ser un/a representante sólido/a de la marca frente al cliente final.

?? Condiciones, salario y beneficios

•Modalidad: Contrato por prestación de servicios (contrato abierto).

•Horario: Lunes a viernes de 8:00 a.m. a 6:00 p.m.

(En periodos de lanzamiento puede requerirse disponibilidad extendida, con compensación posterior).

•Modalidad de trabajo: Híbrido – principalmente remoto, con encuentros presenciales ocasionales en Bogotá.

•Salario: Entre USD 600 y USD 800, según experiencia y seniority.

Beneficios:

*Exposición a programas de alto nivel en negocios y ventas.

*Aprendizaje acelerado en IA aplicada a customer experience.

*Ambiente profesional, exigente y humano.

Requerimientos

•Profesional con mínimo 2 años de experiencia en roles de atención al cliente, customer success, gestión de comunidades o cuentas clave.

•Experiencia interactuando con clientes senior, directivos o empresarios.

•Excelente comunicación oral y escrita; redacción clara, profesional y cuidada.

•Alta capacidad de organización, seguimiento y control.

•Comodidad trabajando con plataformas digitales, CRM y herramientas tecnológicas.

•Capacidad para sostener conversaciones por videollamada y teléfono con seguridad y empatía.

•Perfil enfocado 100% e

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