Customer Support Specialist for Tech Leaders

hace 5 días


Barranquilla, Atlántico, Colombia SupportYourApp A tiempo completo
Job Description

We are seeking a highly skilled and dedicated Customer Support Specialist to join our team at SupportYourApp.

About the Role

This is an exciting opportunity to work with a leading provider of technical, customer support, and CX services for tech companies around the globe. As a Customer Support Specialist, you will be responsible for providing top-notch support to our clients via email, phone, or chat.

Your Key Responsibilities
  • Respond and resolve customer inquiries and issues in a timely and professional manner.
  • Build positive and long-lasting relationships with customers.
  • Communicate and collaborate with external stakeholders such as hotels, booking platforms, and service partners.
  • Meet team KPIs.
  • Stay up-to-date with cutting-edge technology.
  • Work securely with customers' sensitive information.
  • Apply the latest and greatest customer happiness practices.
  • Communicate with developers and other departments of various IT companies.
Requirements

To succeed in this role, you will need:

  • German and English skills, both C1/advanced level.
  • 1-3 years of experience in customer support.
  • Analytical and research skills.
  • A demonstrated ability to understand and empathize with customers' needs and concerns.
  • A positive, responsible, and proactive attitude.
  • The ability to thrive in a fast-paced, ever-changing environment.
  • A strong ability to quickly learn and work with multiple software tools and platforms.
  • The capacity to handle a high volume of customer inquiries and multitask without sacrificing quality.
What We Offer

In return for your hard work and dedication, we offer a range of benefits and perks, including:

  • A flexible schedule.
  • The opportunity to work fully remotely.
  • An inclusive international environment.
  • Compensation in USD.
  • Good bonuses for referring friends.
  • Paid intensive training and probation.
  • Work-life balance.
  • A responsive management interested in your growth and long-lasting cooperation.
  • Greenhouse conditions for self-development.
About Us

SUPPORTYOURAPP is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.



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