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Technical Support Engineer

hace 1 semana


Barranquilla, Atlántico, Colombia Movate A tiempo completo

The role of the Technical Support Engineer is to respond to troubleshoot tickets, act as the customer's point of contact for reported problems, and troubleshoot problems to resolution. This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory, and using extensive IP networking and network security knowledge to resolve the problem.

Skills Required
  1. High School Diploma as a Minimum
  2. Experience in Support Engineering
  3. CCNA, AASX, AASP or equivalent required; CCNP or other certifications are desired
  4. Advanced English
Benefits and Perks

Good salaries and bonuses

  • Career Progression through Career Aspiration Management Program
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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