Infrastructure Support Analyst

hace 2 meses

Bogotá, Colombia Scotiabank A tiempo completo

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose-driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

Job title: Infrastructure Support Analyst

The team: Scotiabank’s Global Network Operations (GNO) team is responsible for operating the Scotiabank’s network globally on a 24x7x365 basis. The GNO team monitors the global network, troubleshoots, and implements required network changes. We provide Levels 1 & 2 support and work closely with the engineering teams in Global Network Engineering (GNE) to troubleshoot and fix complex network issues, ensuring business strategies, plans and all operations initiatives are executed/delivered in compliance with governing regulations, internal policies/procedures and enterprise service level agreements.

The role: Reporting to the Senior Manager, Global Network and ABM Operations, you will play a critical part in documenting, planning and implementing security remediations, services monitoring, triaging, actioning, and troubleshooting of network alerts/events globally, as well as planning and executing network changes to prevent or resolve network-related incidents. When required, you may be a part of after-hours change implementation or troubleshooting major incidents in the evenings or weekends.

Is this role right for you?

  • You want to work on the resolution of complex network issues and feel a sense of accomplishment every single day.
  • You want to be a part of planning & implementing changes to keep our network stable.
  • You are passionate & comfortable in “problem solving” on daily troubleshooting sessions in a collaborative manner with many other technologists.
  • You are eager to make the changes where required, to make the network safer every single day.
  • You expect to make routing/switching/firewall changes to optimize the network day-to-day.

Do you have the skills that will enable you to succeed in this role?

  • You possess strong communication (verbal/written) skills. In addition, you have good interpersonal skills to build relationships with both internal/external business partners and vendors.
  • You have at least 5+ years of hands-on technical working experience in supporting and operating with most of the following network technologies at an enterprise scale:
    • Cisco Routers, Switches, Wi-Fi & Network Authentication.
    • Cisco Firewalls/Virtual Private Network (VPN)
    • Fortinet Firewalls
    • F5 Local Traffic Manager (LTM)/Global Traffic Manager (GTM)
    • Infoblox Domain Name Server (DNS)/Dynamic Host Configuration Protocol (DHCP) and IP Address Management (IPAM)
    • Aruba SD/WAN
    • Zscaler
    • Monitoring Systems
  • You have at least 3+ years of hands-on technical working experience with the use of any of the following network monitoring tools (i.e.: IBM’s SevOne Network Performance Management (NPM), Broadcom’s AppNeta, Cisco’s ThousandEyes, NetScout’s nGenius, Cisco Prime, NetBrain’s Network Problem Diagnosis Automation System (PDAS).
  • You have at least 2+ years of hands-on working experience with IT Service Management (Event Management, Incident Management, Knowledge, Configuration Management Database (CMDB)/Asset Management, Change Management).
  • You possess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.
  • You can manage multiple tasks concurrently & the ability to work well under pressure is a part of who you are.
  • You possess a strong customer orientation & a keen ability to learn rapidly.
  • You have completed a post-secondary education in a technology related field, plus have a CCNP (R&S).

What's in it for you?

  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success We also foster an environment of innovation and continuous learning.
  • We care about our people, allowing them to design how they work to deliver amazing results.

Location(s): Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in will remain live for a minimum of 5 days.

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