Infrastructure Support Analyst

hace 3 semanas

Bogotá Cundinamarca, Colombia Scotiabank A tiempo completo

**Requisition ID**: 204923

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

**_
Purpose_**

Contributes to the overall success of the Global Network Operations Centre (GNOC) as part of the 24x7 shift team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**_
Accountabilities _**:

- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- As part of a 24x7 network operations, which runs on 12-hour rotational shifts and rotates during weekdays, weekends and during bank statutory holidays, the Infrastructure Support Analyst is expected to monitor, triage and action/escalate network alerts/events.
- Conduct health check and provide reporting and incident communications.
- Attend bridge and troubleshooting calls.
- Work with the help desk to fix user related network issues and open tickets with carrier and vendors for related network incidents.
- Implement network changes as per provided MOP (Method of Procedure) and implement Firewall Port Requests (FPRs).
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high performance environment and contributes to an inclusive work environment.

**Reporting Relationships**

**Primary Manager**:

- Juan Lozano, Senior Manager, Global Network Operations, GTEP

**Direct Reports**:
N/A

**Shared Reports (solid/dotted if applicable)**:
**N/A**:
**_
Dimensions_**:

- Be part the shift teams within Global Network Operations rotational shifts. Rotational shifts are 12 hour and can be either day or evening shift, during Bank weekdays, weekends and/or statutory holidays.
- Service is to be maintained to more than 3,000 branches and corporate offices globally.
- Service is to be maintained to more than 20,000 network devices across Canada, Latin America, Caribbean, US, Europe and Asia Pacific.
- Manage multiple tasks concurrently and able to work well under pressure.

**Education / Experience / Other Information**
- Post-secondary education in a technology related field
- Demonstrate technical knowledge or experience with Cisco routers, switches & firewalls.
- Cisco Certifications, CCNP CCNA Required.
- Possess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.
- Demonstrate a technical understanding of TCP/IP (e.g., routing, switching & security).
- Possess a strong customer orientation and a keen ability to learn rapidly.
- Firewall Certifications, Fortinet certifications an asset.
- Load Balancer certifications, F5 certifications an asset.
- Python scripting knowledge or experience an asset.

Li-Hybrid

Location(s): Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

  • Infrastructure Support Analyst

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Scotiabank A tiempo completo

    Requisition ID: 205562 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **_ Purpose_** Contributes to the...

  • Infrastructure Support Analyst

    hace 3 semanas

    Bogotá, Cundinamarca, Colombia Scotiabank A tiempo completo

    Requisition ID: 210114 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **Job title**: Infrastructure...

  • Onsite Support Analyst

    hace 2 semanas

    Cota, Cundinamarca, Colombia SLB A tiempo completo

    Descripción de la oferta - The - **Onsite Support Analyst** is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and...

  • IT Support Analyst

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Univision communications inc A tiempo completo

    TelevisaUnivision is the leading Spanish-language media company in the world! We’re investing in our content, our people, and our properties, which span digital, streaming, social, audio, linear and live events. We’re growing our offerings, building on the launch of our successful streaming platform ViX. We are actively seeking a IT Support Analyst -...

  • IT Infrastructure Analyst

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Bancodeoccidente A tiempo completo

    Are you passionate about staying ahead of the curve in technology?Our TeamAt Banco de Occidente, we pride ourselves on being innovative and forward-thinking.Job DescriptionAs an IT Infrastructure Analyst, you will play a critical role in ensuring the stability and reliability of our systems.Key ResponsibilitiesMonitor and troubleshoot system issues in...

  • Jr Application Support Analyst

    hace 6 días

    Bogotá, Colombia Teleperformance Colombia A tiempo completo

    Join eperformance as a Jr Application Support Analyst Be Part of the Future of Digital Innovation!Are you passionate about solving complex technical challenges, supporting cutting-edge digital products, and working in a dynamic, fast-paced environment? eperformance is looking for an enthusiastic JrApplication Support Analyst to join our expert Application...

  • Infrastructure Support Analyst

    hace 2 semanas

    Bogotá, Colombia Scotiabank A tiempo completo

    **Requisition ID**: 210673 We are committed to investing in our employees and helping you continue your career at ScotiaTech. **_ Purpose_** Contributes to the overall success of Global Network Operations as part of the Day Support team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business...

  • Infrastructure Support Analyst

    hace 2 semanas

    Bogotá, Colombia Scotiabank A tiempo completo

    Requisition ID: 210114 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an inclusive, diverse, and high-performing culture.Job title: Infrastructure Support Analyst...

  • Infrastructure Support Analyst

    hace 2 semanas

    Bogotá, Colombia Scotiabank A tiempo completo

    Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an inclusive, diverse, and high-performing culture.Job title: Infrastructure Support Analyst The team: Scotiabank's...

  • Infrastructure Support Analyst

    hace 2 semanas

    Bogotá, Colombia Scotiabank A tiempo completo

    Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.Join a purpose-driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an inclusive, diverse, and high-performing culture.Job title: Infrastructure Support Analyst The team: Scotiabank's...

  • Infrastructure Support Analyst

    hace 2 días

    Bogotá, Colombia Scotiabank A tiempo completo

    Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. Job title: Infrastructure Support Analyst The team:...

  • Infrastructure Support Analyst

    hace 2 días

    Bogotá, Colombia Scotiabank A tiempo completo

    Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose-driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. Job title: Infrastructure Support Analyst The team: ...

  • Infrastructure Support Analyst

    hace 2 días

    Bogotá, Colombia Scotiabank A tiempo completo

    Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. Job title: Infrastructure Support Analyst The...

  • Infrastructure Support Analyst

    hace 2 días

    Bogotá, Colombia Scotiabank A tiempo completo

    Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose-driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. Job title: Infrastructure Support Analyst The team: ...

  • Infrastructure Support Analyst

    hace 2 días

    Bogotá, Colombia Scotiabank A tiempo completo

    Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. Job title: Infrastructure Support Analyst The team:...

  • Infrastructure Support Analyst

    hace 13 horas

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an inclusive, diverse, and high-performing culture. Job title: Infrastructure Support Analyst The team:...

  • Infrastructure Support Analyst

    hace 13 horas

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose-driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an inclusive, diverse, and high-performing culture. Job title: Infrastructure Support Analyst The team: ...

  • IT Support Analyst

    hace 4 semanas

    Bogotá, Cundinamarca, Colombia TRANS-PRO LOGISTICS A tiempo completo

    **Exciting Bilingual IT Support Analyst Opportunity at Trans-Pro Logistics Inc** Join Trans-Pro Logistics Inc, a dynamic and rapidly growing third-party Transportation and Logistics provider with over three decades of experience. We specialize in freight services across Canada, the United States, and Mexico, delivering exceptional transportation solutions...

  • Infrastructure Analyst 1

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Citi A tiempo completo

    The Infrastructure Analyst 1 is responsible for handling to closure any escalations from GIAM partners and clients, ensuring that they are given the appropriate attention and resolution, ensuring we are “The Best for Our Clients”. Will assist the Management and Senior Analyst in collaboration and work efforts across the organization to ensure consistent...

  • Customer Support Analyst

    hace 3 semanas

    Bogotá, Colombia Kaszek Ventures A tiempo completo

    Remote, Latam, Full Time, Individual Contributor, 1 year of experience Who We Are At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market.Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator.Our technology offers companies...