Infrastructure Support Analyst

hace 3 meses

Bogotá Cundinamarca, Colombia Scotiabank A tiempo completo

Requisition ID: 205562

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

**_
Purpose_**

Contributes to the overall success of the Global Network Operations Centre (GNOC) as part of the 24x7 shift team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**_
Accountabilities_**:

- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- As part of a 24x7 network operations, which runs on 12-hour rotational shifts and rotates during weekdays, weekends and during bank statutory holidays, the Infrastructure Support Analyst is expected to monitor, triage and action/escalate network alerts/events.
- Conduct health check and provide reporting and incident communications.
- Attend bridge and troubleshooting calls.
- Work with the help desk to fix user related network issues and open tickets with carrier and vendors for related network incidents.
- Implement network changes as per provided MOP (Method of Procedure) and implement Firewall Port Requests (FPRs).
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high performance environment and contributes to an inclusive work environment.

**_ Reporting Relationships (Job Titles only)_**:
**Primary Manager**:
**_ (include secondary Manager if applicable)_**
- Juan Lozano, Senior Manager, Global Network Operations, GTEP

**Direct Reports**:
N/A

**Shared Reports (solid/dotted if applicable)**:
**N/A**:
**_ _**:
**_Dimensions_**:

- Be part the shift teams within Global Network Operations rotational shifts. Rotational shifts are 12 hour and can be either day or evening shift, during Bank weekdays, weekends and/or statutory holidays.
- Service is to be maintained to more than 3,000 branches and corporate offices globally.
- Service is to be maintained to more than 20,000 network devices across Canada, Latin America, Caribbean, US, Europe and Asia Pacific.
- Manage multiple tasks concurrently and able to work well under pressure.

**_
Education / Experience / Other Information (include only those that are specific to the role)_**:

- Post-secondary education in a technology related field
- Demonstrate technical knowledge or experience with Cisco routers, switches & firewalls.
- Cisco Certifications, CCNP Required.
- Possess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.
- Demonstrate a technical understanding of TCP/IP (e.g., routing, switching & security).
- Possess a strong customer orientation and a keen ability to learn rapidly.
- Firewall Certifications, Fortinet certifications an asset.
- Load Balancer certifications, F5 certifications an asset.
- Python scripting knowledge or experience an asset.

Li-Hybrid

Location(s): Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

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