IT Helpdesk Technician

hace 2 semanas

Bogotá, Colombia EXL A tiempo completo

EXL Bogota, D.C., Capital District, Colombia IT Helpdesk Technician Are you a hands‑on IT professional who thrives in complex environments and enjoys leading the charge on systems implementation, integration, and operations? We're looking for a IT helpdesk Technician who brings deep technical expertise, a problem‑solving mindset, and a collaborative attitude to help us elevate our IT operations. What You’ll Be Doing Manage systems implementation, integration, and ongoing operations. Troubleshoot and resolve complex technical issues across infrastructure and end‑user computing. Collaborate with cross‑functional teams to ensure seamless project delivery and system stability. Leverage ITIL best practices and project management experience to drive process improvements. We’re looking for someone with hands‑on experience in the following areas: Systems & NetworkingStrong understanding of TCP/IP, IPv4/IPv6, and network device configuration. Proven experience with Active Directory in multi‑domain environments: DNS and Site/Service configuration End‑User ComputingExpert‑level troubleshooting of Windows 10/7 desktops and laptops Experience with: Printer mapping LAN/WAN configuration and VPN client troubleshooting Installing and maintaining applications and peripherals MS Office 365 suite WSUS & SCCM SUP for patch management Basic knowledge of application packaging tools like ORCA/Admin Studio Security & Access Understanding of PKI infrastructure, public/private certificates and key exchanges Experience with encryption & antivirus tools (e.g., McAfee) Familiarity with DLP clients (nice to have) VPN technologies: Split VPN, Direct Access Other Key Skills Scripting basics: PowerShell, VBScript, HTA (nice to have) Web security tools: PAC files/WPAC, WebSense or McAfee Asset & inventory management, cable management, and EUC project support What We’re Looking For 1‑3 years of relevant experience or equivalent education Strong technical and troubleshooting skills Familiarity with ITIL framework and project management methodology Excellent communication skills – both verbal and written in English. A proactive, customer‑first mindset with the ability to adapt to changing business needs. We offer a collaborative environment where innovation, learning, and support are at the core of what we do. If you enjoy solving problems, driving improvements, and working in a dynamic tech environment – we’d love to hear from you. Submit your application and we will contact you to give further details and information Seniority level Mid-Senior level Employment type Full‑time Job function Information Technology Industries Business Consulting and Services #J-18808-Ljbffr

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