Helpdesk Technician

**Description**:
**Talentek by Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent and Technology** services.

We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

As a **Helpdesk Technician,**you will

**Some of your responsibilities are but are not limited to**:

- Triage tickets in the Helpdesk ticketing system; serving as the first point of contact for all IT related inquiries and issues.
- Provide support for basic network issues, such as connectivity problems and VPN configuration.
- Manage and resolve Tier 1 service requests in a timely manner.
- Document incidents and resolutions in the helpdesk ticketing system.
- Escalate more advanced or unresolved issues to Tier 2 or Tier 3 support teams.
- Assist in setting up new workstations, user accounts, and other software.
- Assist in purchasing supporting hardware and peripherals.
- Maintain knowledge of internal systems, hardware, and software.
- Follow up with users to ensure complete resolution of issues and gather feedback on service satisfaction.

**Requirements**:
**What would help you succeed**:

- Believe and love what you do.
- Objective oriented.
- Self-motivated.
- Problem solver.
- Very proactive person.
- Good customer service skills.

**Minimum requirements**:

- **Studies**:A Bachelor's Degree or Associate's Degree in Systems Engineering, Computer Science, Information Technology, Network Administration.

**Experience**:

- 1-2 years of experience in an IT support or helpdesk role.
- 1-2 years of experience with remote desktop tools.
- 1-2 years of experience with Active Directory and user account management.
- Familiarity with Microsoft 365 and Google Workspace.
- Basic knowledge of Windows Desktop and Server operating systems.
- A+, Network+, Security+, MCSE, MCITP, MCTS certified is a plus
- **Language**: Excellent English skills. B2+ or higher is preferred.

**Perks**:

- **Schedule**:Monday to Friday from 7:00 a.m. to 4:00 p.m. American calendar.
- **Contract**: Indefinite term contract + Benefits.
- **Location**: Remote Colombia.
- **Salary**:$4.000.000.

**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?