Assistant Manager- Global Technology Colombia

hace 2 meses


Bogota, Colombia EXL Services A tiempo completo
Únete a EXL Service y forma parte de nuestra familia de tecnología y análisis avanzado de datos
En EXL somos expertos en crear sistemas inteligentes de intercambio de información que facilitan la toma de decisiones, haciéndola más efectiva y eficiente.
**Puesto Vacante**: Analista de Soporte TI Bilingüe / Help Desk Analyst Bilingual
**Descripción del Puesto**: En EXL Service, estamos en la búsqueda de un Analista de Soporte TI bilingüe / Help Desk Analyst bilingüe. Este rol desempeñará un papel fundamental orientando y resolviendo problemas técnicos tanto en el lugar (On Site) como de forma remota. Si eres apasionado por la tecnología y estás listo para enfrentar desafíos emocionantes, te invitamos a ser parte de nuestro equipo.
**Ubicación**: Bogotá, Colombia (Modalidad presencial en la sede Connecta en Bogotá)
**Horario**: Disponibilidad completa
**Requisitos Generales**:
- Experiência mínima de 1 año en soporte a personal operativo y administrativo, preferiblemente en la industria del BPO.
- Nível de inglés avanzado (mínimo B2).
- Técnico, tecnólogo o estudiante universitario en programas relacionados con informática.
- Habilidad para brindar atención al cliente y adaptarse a sus necesidades (personal operativo y administrativo).
- Conocimientos en administración de herramientas de software, herramientas de diagnóstico y solución de problemas.
- Excelentes habilidades de comunicación, tanto verbales como escritas.
- Residencia en Bogotá.
**Requisitos Técnicos**:
- Conocimientos sólidos en TCP/IP y direccionamiento IP (IPv4/IPv6).
- Experiência en resolución de problemas en Desktop/Laptop con sistemas Windows 10 y 7, en Internet, así como conocimientos de PAC Files/WPAC y herramientas como WebSense o McAfee.
- Conocimientos en redes LAN/WAN.
- Conocimientos intermedios en MS Office Suite (O365).
- Capacidad para configurar y agregar hardware.
- Habilidades en Split VPN o Direct Access.
- Experiência en encriptación y software antivirus como McAfee Disk Encryption y VirusScan.
- Habilidad para gestionar un alto volumen de inventarios y activos.
- Experiência en el manejo de cableado.
**Ofrecemos**:
- Contrato a término indefinido con todas las prestaciones de ley.
- Oportunidad de desarrollo profesional en una empresa líder en tecnología y análisis de datos.
- Ambiente de trabajo colaborativo y de crecimiento.
- Salario; 4.000.000 + todas las prestaciones
Si cumples con los requisitos y estás listo para ser parte de un equipo apasionado por la tecnología, esperamos tu aplicación Únete a EXL Service y sé parte de nuestro éxito en la industria de la tecnología y el análisis avanzado de datos.

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