Senior Operations Manager
hace 4 semanas
Description
: Senior Operations ManagerWhat does a Senior Operations Manager do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Senior Operations Manager.
Responsibilities:
As a Senior Operations Manager, you will manage day-to-day operations business, including performance, billing, and PNL.
You will have weekly syncs with Operations Managers and Team Leads, as well as one-on-one coaching and development with TMs as needed.
You will meet with clients as needed to continue business growth.
You will be responsible for interviewing Operations Managers and Team Leads. You will also promote department culture.
We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage).
Shrinkage % less than 10%
Requirements:
Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment.
BA/BS degree preferred.
Excellent communication skills, both verbal and written.
Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
Maintain an open line of communication between staff and upper management.
Experience managing supervisors, as well as Advanced Coaching Structure
Performance Management Advanced Team Leads, Teammate & OM skills Development Structure
Develop individual and team goals and implement plans to carry out objectives (financial, growth, new business)
Guide the Operations Managers in meeting all team & individual goals.
This person must be able to build productive business relationships with clients and must have strong organizational, analytical, and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.
Job Expectations:
This application will be used for an on-site position at one of our offices in Cali in the south of the City.
We ask that Senior Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needs
Competencies:
Strategic Leadership
Operational Excellence
Talent Development
Change Management
Performance Analytics
Client Engagement
Cross-functional Collaboration
Crisis Management
Innovation
About TaskUs
TaskUs (Nasdaq: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.
TaskUs is an equal-opportunity employer
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL .
-
Senior Operations Manager
hace 6 meses
Cali, Colombia TaskUS A tiempo completo**Job Description: Senior Operations Manager** What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make...
-
Senior Operations Manager
hace 5 meses
Cali, Colombia TaskUS A tiempo completoSo what does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on,...
-
Senior Operations Manager
hace 5 meses
Cali, Colombia TaskUS A tiempo completo**Job Description: Senior Operations Manager** What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make...
-
Senior Operations Manager
hace 4 semanas
Cali, Colombia TaskUs A tiempo completoDescription : Senior Operations Manager What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make...
-
Senior Operations Manager
hace 6 meses
Cali, Colombia TaskUs A tiempo completoDescription : Senior Operations Manager What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make...
-
Senior Operations Manager
hace 4 semanas
Cali, Valle del Cauca, Colombia TaskUs A tiempo completoAbout the RoleWe are seeking a Senior Operations Manager to join our team at TaskUs. As a Senior Operations Manager, you will be responsible for managing day-to-day business operations, including performance, billing, and PNL. You will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as...
-
Senior Operations Manager
hace 3 semanas
Cali, Valle del Cauca, Colombia TaskUs A tiempo completoAbout the Role:As a Senior Operations Manager, you will oversee the day-to-day business operations, including performance, billing, and profitability.You will manage weekly syncs with Operations Managers and Team Leads, as well as one-on-one coaching and development with Team Members as needed.You will meet with clients as required to drive business...
-
Senior Operations Manager
hace 6 meses
Cali, Colombia TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Senior Operations Manager
hace 1 mes
Cali, Valle del Cauca, Colombia TaskUs A tiempo completoAbout the Role:We are seeking a highly skilled Senior Operations Manager to join our team at TaskUs. As a Senior Operations Manager, you will be responsible for managing day-to-day business operations, including performance, billing, and PNL. You will have weekly syncs with Operations Managers and Team Leads, as well as one-on-one coaching and development...
-
Senior Operations Director
hace 3 semanas
Cali, Valle del Cauca, Colombia TaskUs A tiempo completoAbout the Role:We are seeking a highly experienced Senior Operations Manager to join our team at TaskUs.Key Responsibilities:Manage day-to-day business operations, including performance, billing, and PNL.Lead weekly syncs with Operations Managers and Team Leads, and provide one-on-one coaching and development to Team Members as needed.Collaborate with Senior...
-
Senior Operations Manager
hace 6 meses
Cali, Colombia TaskUs A tiempo completoDescription : Senior Operations Manager What does a Senior Operations Manager do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our...
-
Global Operations Director
hace 5 días
Cali, Valle del Cauca, Colombia TaskUs A tiempo completoJob Overview:We are seeking a highly skilled and experienced Senior Operations Manager to join our team at TaskUs. As a Senior Operations Manager, you will play a crucial role in managing day-to-day business operations, including performance, billing, and PNL.About the Role:The ideal candidate will have two-plus years of experience as a Senior Operations...
-
Operations Manager
hace 6 meses
Cali, Colombia TaskUS A tiempo completo**Job Description: Operations Manager** What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we...
-
Operations Manager
hace 6 meses
Cali, Colombia TaskUS A tiempo completoWhat does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's...
-
Operations Manager
hace 5 meses
Cali, Colombia TaskUS A tiempo completoWhat does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's...
-
Operations Manager
hace 3 semanas
Cali, Valle del Cauca, Colombia Casa Luker A tiempo completoAs an Operations Manager at {company}, you will be responsible for overseeing the day-to-day activities of the organization.Your key responsibilities will include:Managing a team of employeesCoordinating projects and tasksDeveloping and implementing business strategiesMonitoring and analyzing performance metricsIdentifying areas for improvement and...
-
Senior Sales Operations Manager
hace 4 semanas
Cali, Valle del Cauca, Colombia Avs A tiempo completoWe are seeking a highly skilled and experienced Senior Sales Operations Manager to join our team at Avs. In this role, you will be responsible for overseeing the entire order fulfillment process, from order processing to logistics coordination. If you have a passion for sales operations and are looking for a challenging and rewarding career opportunity, we...
-
Operations Manager
hace 3 semanas
Santiago de Cali, Colombia ENDA GROUP SAS A tiempo completoJob Title: Operations Manager Job Summary: We are seeking a highly skilled Operations Manager to lead our team in achieving business goals. Key Responsibilities: Develop and implement business strategies Lead cross-functional teams to achieve desired outcomes Ensure operational efficiency and effectiveness Collaborate with stakeholders to...
-
Senior BPO Operations Manager
hace 1 semana
Cali, Valle del Cauca, Colombia Taskus S.A. De C.V. A tiempo completoJob SummaryWe are seeking a Senior BPO Operations Manager to join our team. As a key member of our leadership team, you will be responsible for providing mentorship, guidance, and career development to members of your team.About TaskUs S.A. De C.V.TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and...
-
Operations Manager
hace 1 mes
Cali, Valle del Cauca, Colombia TaskUs A tiempo completoAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative technology companies. Our cloud-based infrastructure enables us to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, and more.Job SummaryWe are seeking an experienced Operations Manager to join...
