Customer Service Representatives

hace 4 días

Perímetro Urbano Barranquilla, Colombia UnifyCX A tiempo completo

UnifyCX está creciendo y nos encontramos buscando Customer Service Representative para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. Únete y sé uno de los pioneros en nuestro nuevo site What Will You Do? As a Customer Service Representative, you will be responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. The ideal candidate will have a strong service orientation and the ability to effectively communicate in English. Key Responsibilities Information gathering and registering: Obtain specific information from a traffic citation and input it into the computer system. Obtain specific information regarding a member’s past driving record and enter it into the computer system. Providing instructions and requirements to members: Relay laws and procedures members must follow for a traffic citation to be handled accordingly. Instruct members of any paperwork needed to work the case and input these instructions into the computer system. Membership updating: Complete various forms of paperwork including membership changes and request for driving records. Precisely note member files in the computer system. Attendance and Team Lead requirements: Perform other duties as assigned by team lead as needed. Maintain proper records of attendance in the system and adhere to schedule shift. Who Are You? You have a High School diploma. 1+ years customer service experience. You are fluent in English (B2+) both written and verbal. You have exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills. You are fluent in virtual communications. (Emails, Instant Messaging and Calls) Who We Are UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Senior Level Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Business Consulting and Services #J-18808-Ljbffr

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