Customer Service Representative

hace 1 semana


Perímetro Urbano Barranquilla, Colombia At Home Auto Glass Colombia A tiempo completo

Human Resources Coordinator | Global Human Resources Management, Labor Relations. As a Customer Service/ Logistics Representative , you’ll be responsible for handling key operational tasks related to our dispatch, job scheduling, and order coordination processes. You’ll support the creation of accurate work orders, align internal systems, and ensure that every step of the job lifecycle, from insurance verification to technician routing runs smoothly. Your attention to detail and problem-solving mindset will help us keep operations tight and customers happy. Key Responsibilities Build and update work orders for OEM and OE services using internal tools Verify insurance information and document job details accurately Coordinate with parts and dispatch teams to ensure timely job readiness Update internal tracking sheets and routing systems with job status and notes Communicate technician updates, reschedules, and escalations Required Skills & Qualifications 1 year of experience in operations, logistics, dispatch, back‑office, or customer service roles Familiarity with digital tools like Google Sheets, task trackers, or job scheduling systems Strong attention to detail and ability to manage multiple tasks Problem‑solving attitude and willingness to learn Ability to work under pressure and adapt to shifting priorities What makes you break the glass? We love people who go beyond the basics. Here’s what makes a great candidate truly exceptional for this role: Previous experience in the auto glass industry (Preferred) Studies in Administration, Logistics, or related fields High adaptability in fast‑paced environments. Experience with insurance verification or vendor coordination. Tech‑savvy and process‑oriented. What We Offer Be part of a growing team that supports international operations. Learn from experienced leaders and gain exposure to U.S. operational standards. A collaborative environment where your work truly makes an impact. Clear development path toward advanced roles like CS2, Team Lead, or Supervisor. Competitive salary based on experience. Monday to Friday schedule, enjoy your weekends Special wellness and engagement days throughout the year. Seniority level Entry level Employment type Full‑time Industry: Outsourcing and Offshoring Consulting #J-18808-Ljbffr



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