Inside Sales Renewals Support Representative

Inside Sales Renewals Support Representative Drive Retention. Build Relationships. Grow Globally. Join an international team that connects technology, service, and strategy to help clients thrive worldwide. Here, your expertise powers retention, your communication drives loyalty, and your ambition shapes global business growth. Seize the chance to grow your global career in the world of software sales and renewals. This is your opportunity to connect with international clients, strengthen customer partnerships, and make your mark in a fast‑evolving industry. Job Description As an Inside Sales Renewals Support Representative , you will help drive customer retention and business growth by managing software renewals, nurturing leads, and supporting sales operations. Your work ensures smooth communication, accurate reporting, and strong client relationships across global markets. Job Overview Work setup: Work From Home (Colombia) 5 days work week Work from home arrangement 20 vacation days in total Fully customized Emapta laptop and peripherals Indefinite term type contract Direct exposure to our clients Diverse and supportive work environment Unlimited upskilling through Emapta Academy courses (Want to know more? Visit The Qualifications We Seek Associate Degree in Business, Marketing, Communications, or a related field preferred 2 years of experience in inside sales, customer success, renewals management, or sales support—ideally in a software or SaaS environment Excellent written and verbal communication skills Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite Highly organized with the ability to manage multiple tasks and priorities effectively Strong customer service skills with a proactive, problem‑solving approach Preferred Skills Experience in B2B software sales or SaaS renewals Ability to work independently while staying aligned with team objectives Comfort with conducting high‑volume outreach via email and phone Your Daily Tasks Manage and follow up on software renewal opportunities via email and phone to ensure timely subscription renewals and reduce churn Conduct outbound prospecting to identify and qualify leads, ensuring proper follow‑up and hand‑off to the sales team when appropriate Support the Regional Sales Manager by preparing quotes, gathering account insights, and coordinating communications with customers and prospects Track and manage all leads, opportunities, and renewal tasks using a CRM platform, ensuring accuracy and accountability Maintain detailed records of customer interactions and ensure all follow‑ups are completed in a timely and professional manner Collaborate with marketing and operations teams to ensure lead data accuracy and alignment with overall sales strategies Provide prompt and high‑quality customer service to current and prospective clients Assist in sales reporting, data entry, and pipeline updates to support overall regional performance About the Client Empowering Business Growth Through Technology and Insight Our client is a trusted global consulting and technology firm specializing in software solutions, analytics, and business transformation. With a strong focus on innovation and client partnership, they help companies optimize processes, enhance customer relationships, and accelerate growth through tailored technology solutions. Their collaborative culture blends data‑driven precision with a human touch—creating a workplace where professionals thrive, innovate, and make a measurable global impact. Welcome to Emapta Colombia At Emapta, you’re not just joining an industry‑leading outsourcing provider; you’re becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad. Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn’t just a company; it’s a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America. #EmaptaEra #J-18808-Ljbffr