Front Desk Agent

hace 3 semanas


Colombia Selina LTD A tiempo completo

Hotel Staff for Bogota, Colombia

Who we are

Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

Responsibilities

  • Responsible for communicating the different Tours & Travel products and services during the check-in process
  • Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant)
  • Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)
  • Responsible for recording Tours & Travel sales in systems
  • Support guests with any questions or concerns regarding a T&T product
  • Manage receptionists' tasks on the night shift
  • Process all guest check-ins and early check-outs
  • Review receptionists’ reports
  • Maintain a clean and organized reception
  • Prepare accounting reports as required
  • Complete the logbook
  • Check all the Complete Registration Cards to ensure all IDs and personal information of arriving guests are collected
  • Perform adjustments and corrections and rectify all PMS problems that occur during the night shift
  • Verify that all registered guests have the payment applied correctly in the PMS
  • Prepare the end-of-day procedure
  • Ensure all arrivals for the following day are assigned
  • Prepare all the Registration Cards, Selina Bracelets, and keys for the arrivals of the next day
  • Check all accounts of guests who check out the next day
  • Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of the shift
  • Ensure standards of customer service
  • Ensure the good condition of reception equipment
  • Must be able to perform the full night audit if needed
  • Act as manager on duty for the hostel in the absence of the Management Team, dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise
  • Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety

Requirements

  • 8 months minimum of experience in reception
  • Team management skills
  • Bilingual
  • Knowledge of PMS system
  • Tourism / Hotel management background

What can you expect

  • No dress code
  • Pet-friendly (as long as your pet is friendly)
  • Multiple online training opportunities
  • Cultural events and wellness activities at locations. Volunteering with Selina Gives Back; because sharing is caring
  • Huge Selina experience discounts on your stay, food & fun for you and your friends & family
  • Have your birthday off
  • Extra country-specific benefits; we can tell you more during the application process.

Selina Candelaria - Cl. 11 #3 - 43

#J-18808-Ljbffr
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