Customer Service Representative

hace 6 días

Bogotá, Bogotá D.E., Colombia Binance A tiempo completo

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities
  • As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally.
  • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity.
  • Create a culture and processes which achieve the business goals and objectives with regards to customer service.
  • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers.
  • Act as the Voice of the Customer across the organization.
  • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.
  • Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business.
  • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.
Requirements
  • 1+ years experience of proven customer facing experience or experience as a customer service representative.
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
  • Exceptional written communication skill and a good listener.
  • Ability to multitask, prioritise, and control time effectively.
  • Knowledge of blockchain, crypto, and P2P payments is advantageous.
  • Willing to work weekends and irregular hours which will include night shifts.
  • A Binance P2P user is highly preferred.
  • Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
Why Binance


• Shape the future with the world's leading blockchain ecosystem.


• Collaborate with world-class talent in a user-centric global organization with a flat structure.


• Tackle unique, fast-paced projects with autonomy in an innovative environment.


• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.


• Competitive salary and company benefits.


• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our .

#J-18808-Ljbffr

  • Customer Service Representative

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Entrepreneur Cooperative A tiempo completo

    **PLEASE SUBMIT YOUR CV IN ENGLISH** Customer Service Representative We are looking for a Contract Customer Service Representative to join our team.The ideal candidate will have excellent communication skills, be able to work independently, and have experience in a customer service role.Responsibilities of the position include:Providing excellent customer...

  • Customer Service Representative

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo

    Job OverviewWe are seeking an enthusiastic and dedicated professional to join our dynamic team as a Customer Service Representative. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels.Key ResponsibilitiesProvide exceptional customer service in English...

  • Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Entrepreneur Cooperative A tiempo completo

    **PLEASE SUBMIT YOUR CV IN ENGLISH** Job Title: Contract Customer Service Representative Job Description: We are seeking a Contract Customer Service Representative to join our dynamic team.This position offers a fast-paced and collaborative work environment, providing support to our guests and members across 12 locations in the United States.The ideal...

  • Customer Service Representative

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Wear The Shield A tiempo completo

    JOIN OUR GROWING TEAM – CUSTOMER SERVICE REPRESENTATIVE About Us: We are an exciting and rapidly expanding E-Commerce brand with an ever-growing presence, seeking top-tier Customer Service Representatives to help us continue to provide exceptional support to our loyal customers. Join us and be part of a dynamic team where growth opportunities are...

  • Customer Service Representative

    hace 1 día

    Bogotá, Bogotá D.E., Colombia JobFinder Spain A tiempo completo

    About the RoleThis is an exciting opportunity to join a dynamic team as a Customer Service Representative. In this role, you will be responsible for providing first-level technical support to clients using Shopify via phone, email, or chat.You will work closely with clients to resolve their technical issues in a timely and professional manner, ensuring that...

  • Customer Service Representative Be

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Entrepreneur Cooperative A tiempo completo

    ***? PLEASE SUBMIT YOUR CV IN ENGLISH***   Customer Service Representative BE Location: Remote Department: Customer Service Reports To: Senior Customer Experience Manager Employment Type: Full-Time Role Overview: The Customer Service Representative plays a crucial role in supporting our customer operations.This role provides back-office support for order...

  • Internal Customer Service Representative

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Worldpay A tiempo completo

    About the RoleWe are seeking an experienced professional to join our Worldpay team as an Internal Customer Service Representative. In this critical position, you will serve as the primary contact for internal customer issues, working closely with the Operation team to ensure seamless support and resolution. Key responsibilities include processing internal...

  • Bilingual Customer Service Representative

    hace 2 horas

    Bogotá, Bogotá D.E., Colombia Solvo A tiempo completo

    Bilingual Customer Service Representative (Servicio al Cliente) Únete a nuestro equipo como Customer Service Representative¿Eres apasionado/a por ayudar a los demás?¿Te encanta brindar soluciones claras y efectivas?Entonces esta oportunidad es para ti.¿Qué harás en tu día a día?Atender llamadas y apoyar a los clientes con sus solicitudes.Transferir...

  • Customer Service Operations Representative

    hace 57 minutos

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Johnson & Johnson is a leading healthcare company seeking a talented Customer Service Operations Representative to join our team in Bogota. As a key point of contact for internal J&J functions and external parties, you will engage with the Customer & Logistics Service (CLS) and Customer Service organization.The ideal candidate will have a solid understanding...

  • Customer Service Representative Operations Specialist

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Job DescriptionAt Johnson & Johnson, we are seeking an experienced professional to join our team as a Customer Service Representative Operations Specialist. This role is a key point of contact for internal functions and external parties to engage the Customer Service organization.The Customer Service Representative provides direct support to customers and...

  • Bilingual Customer Service Representative

    hace 4 días

    Bogotá, Bogotá D.E., Colombia SOLVO A tiempo completo

    Bilingual Customer Service Representative (Servicio al Cliente) Únete a nuestro equipo como Customer Service Representative ¿Eres apasionado/a por ayudar a los demás? ¿Te encanta brindar soluciones claras y efectivas? Entonces esta oportunidad es para ti. ¿Qué harás en tu día a día? Atender llamadas y apoyar a los clientes con sus solicitudes. ...

  • Customer Service Representative

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Cloudstaff A tiempo completo

    We're Hiring: Customer Service Representative (Colombia-Based) Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment?We got you coveredWe are currently on the lookout for a Customer Service Representative to join our team at Cloudstaff, the #1 workplace everywhereThink you qualify for the role?Attach a...

  • Sr Representative Customer Service Ops

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Job Description - Sr Representative Customer Service Ops (2406227652W)Sr Representative Customer Service Ops - 2406227652WDescription Johnson & Johnson is currently seeking a Sr Representative Customer Service Ops to join our Team located in Bogota.At Johnson & Johnson, we believe health is everything.Our strength in healthcare innovation empowers us to...

  • Customer Service Representative

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Grupo Cos (Customer Operation Success) A tiempo completo

    As a key member of the Grupo Cos team, you will be responsible for ensuring the success of our customer operations.We are seeking an experienced and motivated individual to work on-site in our Caracol Radio Building location, working Monday to Friday from 8 am to 5 pm.The successful candidate will have excellent communication skills, both written and verbal,...

  • Sr Representative Customer Service Ops

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Job Description - Sr Representative Customer Service Ops (2406227652W) Sr Representative Customer Service Ops - 2406227652W Description Johnson & Johnson is currently seeking a Sr Representative Customer Service Ops to join our Team located in Bogota . At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us...

  • Customer Service Representative

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Cloudstaff A tiempo completo

    We're Hiring: Customer Service Representative (Colombia-Based) Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered We are currently on the lookout for a Customer Service Representative to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach...

  • Customer Service Representative

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Solventa Fintech A tiempo completo

    Are you a results-driven professional looking for a new challenge? We have an exciting opportunity for a CUSTOMER SERVICE REPRESENTATIVE - DEBT MANAGEMENT to join our team at Solventa Fintech.About the Role:Seniority Level:We are seeking an individual with mid-to-senior level experience in customer service or a related field.Employment Type:This is a...

  • Sr Representative Customer Service Ops

    hace 4 horas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Job Description - Sr Representative Customer Service Ops (2406227652W) Sr Representative Customer Service Ops - 2406227652W Description Johnson & Johnson is currently seeking a Sr Representative Customer Service Ops to join our Team located in Bogota . At Johnson & Johnson, we believe health is everything. Our strength in healthcare...

  • Customer Service Representative GOV/TaaS

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Voyager Global Mobility A tiempo completo

    Company OverviewVoyager Global Mobility is a leading provider of rideshare solutions for various sectors, including governmental entities. Our global network operates across the United States and Latin America.Job DescriptionThe Customer Care Representative (DSS or CR) role involves providing exceptional support to clients in the United States on our...

  • Global Customer Service Representative

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo

    Job OverviewWe are seeking a dedicated and skilled Global Customer Service Representative to join our dynamic team at Hire Horatio Cx. This role requires proficiency in French, with English being a plus, to provide exceptional customer service to our global client base.ResponsibilitiesCustomer Support: Provide top-notch customer service in French and...