Customer Service Representative

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Cloudstaff A tiempo completo

We're Hiring: Customer Service Representative (Colombia-Based)

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a Customer Service Representative to join our team at Cloudstaff, the #1 workplace everywhere

Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Send your application here

Role : Customer Service Representative

Work Arrangement : Work from Office

Location : Colombia - Bogotá

Schedule : Morning shift/ Mid shift

Job Description:

The Customer Service Representative (CSR) assists customers in meeting their short term financial needs by using strong customer service skills. The CSR explains the loan process to customers, answers questions about outstanding loans, gathers customer information and collects payments.

Essential Duties and Responsibilities:

  • Explain the loan process and answer any questions customers and potential customers may have through email, online chat, and phone calls.
  • Collect payments from customers.
  • Connect customers with locations for further questions or to begin the loan process.
  • Remind customers of credit limit.
  • Understand and be able to clearly explain the DLC Advantage and DLC Challenge.
  • Consistently ask for referral business.
  • Ensure compliance with DLC policies and procedures as well as external regulations by maintaining customer confidentiality and privacy.
  • Correctly calculate customer payments, and be able to answer questions about due dates, principal, interest, back interest, etc.
  • Assist with store daily tasks such as making outgoing calls and processing loans.
  • May be required to physically work at a store location when needed.
  • Manage confidential information.
  • Receive and gather customer complaint details.
  • Regular and consistent attendance.
  • Other duties as assigned.

Qualification and requirements:

  • Working schedule hours vary and are subject to change (All in Pacific US Time zone).
  • Work hours: 7:00am - 3:30pm; 9:00am - 5:30pm; or 11:30am - 8:00pm.
  • Sunday off, plus 1 day during the week.
  • Excellent organizational skills.
  • Minimum one year of customer service experience.
  • Excellent communication and interpersonal skills.
  • Outstanding analytical and problem-solving abilities.
  • High School Diploma or GED required.
  • Must have strong knowledge of MS Office Suite.
  • Previous experience in lending, cash-handling, and collections is a plus.

Specialized Knowledge/Beneficial Skills and Experience:

  • Demonstrate the ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, and efficient with a high level of professionalism and confidentiality.
  • Speak, write, and communicate fluently in both English and Spanish is a plus.
  • High level of written and verbal communication skills, as well as excellent organizational and detail-oriented skills.

Perks & Benefits:

  • Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent.
  • Flexible leave credits which may be used for vacation, emergency, and sick leaves.
  • Superb and exciting Mid-Year Parties – with items to give away and cash prizes
  • Endless opportunities for career advancement.
  • Exclusive ATM inside the office for employee's convenience.
  • Annual Performance Review with Salary Increase.
  • We set you up for success with a company-provided PC/Laptop and fiber internet connection.
  • Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
  • Top-notch workplace with first-class VIP lounge and game rooms.
  • Child-friendly spaces to cater to the needs of employees with children, enhancing work-life balance.
  • Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues.
  • International career growth and connections.
  • Unlimited cash incentives for hired referrals.
  • Mental Wellness Employee Assistance program through Lifeworks.
  • In-house psychiatrist available to support employees' well-being.
  • Become part of the Employee Share Units program.
  • Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes, etc.

Cloudstaff: Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

  • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition.
  • Invest in You: We support your development through comprehensive training programs, mentoring, and opportunities for career advancement.
  • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks, and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**

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