Customer Service Representative GOV/TaaS

hace 4 días


Bogotá, Bogotá D.E., Colombia Voyager Global Mobility A tiempo completo

Company Overview

Voyager Global Mobility is a leading provider of rideshare solutions for various sectors, including governmental entities. Our global network operates across the United States and Latin America.

Job Description

The Customer Care Representative (DSS or CR) role involves providing exceptional support to clients in the United States on our GOV/TaaS team based in Colombia.

Key Responsibilities:

  • Customer Interaction: Respond to inbound calls, emails, and tickets from customer contacts. Address inquiries related to service and general account management.
  • Fleet vehicle service and repair: Work with local porters and schedule automotive service at local shops while maintaining a vehicle prioritization schedule.
  • Communication: Provide clear information to customer contacts, vendors, and internal team members.
  • Documentation: Accurately document vehicle repairs and service, customer concerns, resolutions, etc.
  • Customer Care: Display a strong customer care orientation by actively listening to customer concerns, demonstrating empathy, and providing tailored solutions.
  • Collaboration: Work closely with other team members and departments to ensure a cohesive approach to customer support.
  • Performance Metrics: Meet or exceed performance targets, including response time, resolution time, and customer satisfaction scores.

  • Customer Care GOV/TAAS

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