Product Support Analyst I

hace 1 mes


Bogotá, Bogotá D.E., Colombia CSG A tiempo completo
Job Summary

This entry-level position is responsible for facilitating initial customer interactions and resolving incidents in a timely and professional manner. As a key member of the CSG Service Desk, you will be the primary point of contact for external customer inquiries and will work closely with internal teams to troubleshoot and resolve issues.

Key Responsibilities
  • Answer customer inquiries and resolve issues in a professional and courteous manner
  • Document and track customer incidents and issues in the tracking system
  • Escalate complex issues to senior-level support specialists as needed
  • Collaborate with internal teams to troubleshoot and resolve technical issues
  • Communicate effectively with customers to ensure timely resolution and high levels of customer satisfaction
Requirements
  • 1-2 years of experience in a customer service environment
  • Strong problem-solving skills and ability to think critically
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of technical terminology and ability to interpret and translate technical information
Preferred Qualifications
  • Experience with incident management and customer service software
  • Knowledge of CSG's policies and procedures
  • Ability to work in a remote environment and maintain high levels of productivity
What We Offer

CSG is committed to providing a positive and supportive work environment that fosters growth and development. As a member of our team, you will have access to ongoing training and development opportunities, as well as a competitive compensation and benefits package.


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