Player Support Analyst Bogotá

hace 1 mes


Bogotá, Bogotá D.E., Colombia Tbwa ChiatDay Inc A tiempo completo
Job Title: Player Support Analyst Bogotá

Rush Street Interactive is a leading online casino and sports betting company, operating under the brands BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're committed to creating an exceptional player experience through innovative and integrated gaming solutions.

Job Summary

We're seeking a highly motivated and empathetic Player Support Analyst to join our Customer Service team in Bogotá. As a key member of our team, you'll be responsible for providing top-notch support to our players through live chat and email, ensuring a seamless and enjoyable experience.

Key Responsibilities
  • Respond to player inquiries and resolve issues in a timely and professional manner
  • Comply with all established internal protocols and procedures
  • Validate and issue courtesies/retentions as necessary
  • Review and report sports betting/casino activity
  • Identify and report accounts with suspicious activity
  • Collaborate with other teams to resolve complex issues
Requirements
  • Excellent communication and problem-solving skills
  • Basic knowledge of the gaming industry
  • Ability to work in a fast-paced environment and adapt to changing priorities

We're committed to creating a diverse and inclusive workplace where everyone feels valued and supported. If you're a motivated and customer-focused individual who is passionate about delivering exceptional player experiences, we encourage you to apply.


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