Team Lead

hace 5 días

Bogotá, Bogotá D.E., Colombia Full Potential Solutions A tiempo completo

About Full Potential Solutions

Full Potential Solutions is a performance-driven organization that specializes in delivering innovative solutions to clients. We are a rapidly growing company that prioritizes culture and employee well-being.

Our Mission

To create an environment where employees can thrive and excel in their roles.

Job Summary

The Team Manager is a key role that requires exceptional leadership skills and expertise in managing high-performing teams. This individual will be responsible for hiring, developing, and coaching team members to achieve their goals and objectives.

Responsibilities

  • Manage the hiring, development, and performance of the team.
  • Coach agents to successfully achieve their goals.
  • Set team direction, resolve problems, and provide guidance to team members.
  • Inspire team members to deliver their best daily.
  • Work with peers to solve problems in creative ways.
  • Utilize excellent questioning and listening skills to build rapport with team members.
  • Adapt departmental plans and priorities to address business and operational challenges.
  • Perform supervisory audits as necessary.

Qualifications

  • College degree preferred.
  • At least 2+ years of team leadership experience in a BPO/Call Center/Shared Services Customer Service industry.
  • Demonstrated understanding of call center/customer service environment and good knowledge of customer service/technical support operations.
  • Experience communicating effectively across all levels of the organization.
  • Dependable, high-energy, detail-oriented individual.
  • Demonstrated embrace of our Core Values.
  • Flexible with schedule and job duties.
  • Willing to work onsite.

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