Performance Coach

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Full Potential Solutions A tiempo completo

About Full Potential Solutions

Full Potential Solutions is a performance-driven organization that specializes in delivering innovative solutions to clients. We are a rapidly growing company that prioritizes culture and employee satisfaction, offering a competitive suite of benefits and opportunities for career growth.

Our Core Values

  • Integrity - We uphold the highest standards of ethics and respect in our interactions with clients, partners, and colleagues.
  • Excellence - We strive for exceptional results, recognizing and rewarding outstanding performance, and continuously improving our processes.
  • Accountability - We take ownership of our work, measuring our results, and being passionate about delivering high-quality solutions.
  • Grace - We respect and appreciate individual differences, fostering a culture of care, humility, and personal connection.

Our Mission

To create an environment where individuals can thrive and reach their full potential.

Job Summary

The Team Manager is a highly skilled professional responsible for leading a team of experts in delivering exceptional results. This role requires a deep understanding of the organization's processes and procedures, as well as the ability to inspire and motivate team members to achieve their goals.

Key Responsibilities

  • Manage the hiring, development, and performance of the team.
  • Coach team members to achieve their goals and provide guidance on process improvements.
  • Set team direction, resolve problems, and provide leadership to team members.
  • Inspire team members to deliver their best work and foster a culture of excellence.
  • Work collaboratively with peers to solve problems and drive business results.
  • Develop and maintain strong relationships with team members, clients, and stakeholders.
  • Perform supervisory audits and provide feedback to team members.

Requirements

  • College degree preferred.
  • At least 2+ years of team leadership experience in a BPO/Call Center/Shared Services Customer Service industry or related function.
  • Demonstrated understanding of call center/customer service operations and a good knowledge of customer service/technical support.
  • Excellent communication and interpersonal skills.
  • Dependable, high-energy, and detail-oriented individual.
  • Demonstrated commitment to our Core Values.
  • Flexibility with schedule and job duties.
  • Willingness to work onsite.

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