Empleos actuales relacionados con Head of Customer Engagement and Loyalty - Bogotá, Bogotá D.E. - Activate Talent

  • Customer Engagement Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Teleperformance Deutschland A tiempo completo

    Unlock Your Potential as a Loyalty SpecialistWe're seeking a highly skilled and dedicated individual to join our team as a Loyalty Specialist. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional service, and driving business growth through sales and customer...

  • Head of Customer Excellence

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Kimberly-Clark A tiempo completo

    About This RoleWe are seeking a highly skilled and experienced individual to lead our customer insights team. As Head of Customer Excellence, you will be responsible for designing and executing major research studies that follow best practices and methodologies. You will work closely with business function owners and stakeholders to prioritize research...

  • Customer Engagement Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Teleperformance Deutschland A tiempo completo

    Unlock Your Potential as a Customer Engagement SpecialistWe're seeking a highly skilled and motivated individual to join our team as a Customer Engagement Specialist. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional service, and driving business growth through sales...

  • Customer Engagement Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Teleperformance Deutschland A tiempo completo

    Unlock Your Potential as a Customer Engagement SpecialistWe're seeking a highly skilled and motivated individual to join our team as a Customer Engagement Specialist. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional service, and driving business growth through sales...

  • Donor Engagement Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia intuitive solutions A tiempo completo

    Donor Engagement AssociateWe are seeking a highly motivated and detail-oriented Donor Engagement Associate to join our team at Intuitive Solutions. This role is based in Colombia and is crucial to building strong relationships with donors to support our mission.Key Responsibilities:Donor Communication: Serve as the primary point of contact with donors,...

  • Head of Strategic Insights and Innovation

    hace 14 horas

    Bogotá, Bogotá D.E., Colombia Kimberly-Clark A tiempo completo

    About This Role At Kimberly-Clark, we are seeking a Head of Strategic Insights and Innovation to join our team. As a key member of our organization, you will be responsible for leading the design and execution of major research studies, setting goals and vision for the team, and managing work prioritization and team coaching. Key Responsibilities ...

  • Customer Engagement Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Teleperformance Deutschland A tiempo completo

    Unlock Your Potential as a Loyalty SpecialistWe're seeking a highly skilled and dedicated individual to join our team as a Loyalty Specialist. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional service, and driving business growth through sales and retention...

  • Head of Technical Support

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Trustonic A tiempo completo

    At Trustonic, we're looking for a seasoned technical support leader to join our team. As the Head of Technical Support, you'll be responsible for leading a team of technical support engineers, fostering an environment for exceptional customer support and value delivery to our clients.Key Responsibilities:Lead a team of technical support engineers, ensuring...

  • Head of Strategic Insights

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Kimberly-Clark A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Head of Strategic Insights to join our team at Kimberly-Clark. As a key member of our organization, you will be responsible for leading the development and implementation of strategic insights that drive business growth and innovation.Key ResponsibilitiesLead the design and execution of major...

  • Head of Visual Direction

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Head of Art to join our team at Hogarth, a global content experience company. As a key member of our creative team, you will be responsible for directing and guiding the visual aspects of our projects, ensuring that our campaigns and digital initiatives are visually compelling and aligned with our...

  • Head of Strategic Insights

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Kimberly-Clark A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Head of Strategic Insights to join our team at Kimberly-Clark. As a key member of our organization, you will be responsible for leading the development and implementation of strategic insights that drive business growth and innovation.Key ResponsibilitiesLead the design and execution of major...

  • Head of Strategic Insights

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Kimberly-Clark A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled Head of Strategic Insights to lead our Insights team and drive strategic research initiatives that inform business decisions. As a key member of our leadership team, you will be responsible for developing and executing research strategies that deliver actionable insights and drive business...

  • Head of Sales Leadership

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Global Talent A tiempo completo

    {"h1": "Head of Sales Opportunity", "p": "We are seeking a highly experienced and charismatic Head of Sales to lead and expand our dynamic sales team in Mexico City. The ideal candidate will have a proven track record of managing successful sales teams, particularly those consisting of 5 to 8 reps, both farmers and hunters. In this role at Global Talent, you...

  • Head of Operations

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Activate Talent A tiempo completo

    Job Title: Head of OperationsActivate Talent is seeking a highly skilled and experienced Head of Operations to join our team. As a key member of our leadership team, you will play a critical role in shaping the future of our organization.Job Summary:The Head of Operations will be responsible for overseeing the day-to-day operations of our global agency,...

  • Head of Forests and Land Use Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Foreign, Commonwealth & Development Office A tiempo completo

    Main Purpose of Job:The British Embassy in Colombia is seeking a highly skilled and experienced professional to lead the UK's Forests and Land Use programmes in the country. As the Head of Forests and Land Use, you will be responsible for advancing the UK's International Climate Finance (ICF) Forests and Land Use programmes to stop the loss of vital tropical...

  • OFSAA Engagement Lead/Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Oracle A tiempo completo

    Job DescriptionJob Title: OFSAA Engagement Lead/ManagerJob Summary:We are seeking an experienced engagement management professional to join our team at Oracle. As an OFSAA Engagement Lead/Manager, you will be responsible for delivering quality work products as part of customer engagement. You will operate independently to implement Oracle products and...

  • Head of Engineering

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Trustonic A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled Head of Engineering to lead our development lab in Colombia. As a senior engineering leader, you will be responsible for building and maintaining our phone protect platform and services, serving customers throughout Latam.You will work closely with the Product & Development team, collaborating...

  • Customer Success Professional

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia goFLUENT A tiempo completo

    About the RoleWe are seeking a Customer Success Professional to help drive growth in our Latin American Market.This role involves building strong relationships with our clients and playing a key part in developing and managing ongoing partnerships to maintain high levels of customer satisfaction and loyalty.Key ResponsibilitiesPartner with clients to...

  • Senior Forests and Land Use Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Department for Business and Trade A tiempo completo

    Main Purpose of JobThe Department for Business and Trade is seeking a highly skilled and experienced Senior Forests and Land Use Specialist to lead the UK's Forests and Land Use programmes in Colombia. This is a senior role within the Embassy, requiring a strong leader to oversee the implementation of the UK's active forest programmes and provide strategic...

  • Strategic Customer Engagement Manager III

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia Avaya A tiempo completo

    ABOUT THE ROLE In this position, you will be responsible for managing our AXP Public Cloud clientele and solutions, guiding them from initial onboarding through to revenue retention. The role requires collaboration and driving comprehensive customer engagement processes, including Adoption, Expansion, and Renewals. Collaborate with your team to enhance...

Head of Customer Engagement and Loyalty

hace 2 meses

Bogotá, Bogotá D.E., Colombia Activate Talent A tiempo completo
About the Role

We are seeking a highly skilled Senior Manager of Customer Retention and Loyalty to join our team at Activate Talent. As a key member of our organization, you will play a pivotal role in designing, implementing, and managing our subscription program to enhance customer retention and drive loyalty.

Key Responsibilities
  • Strategy Development & Implementation: Develop and execute comprehensive retention and loyalty strategies, including building, implementing, and managing a robust subscription program that aligns with our overall business goals.
  • Subscription Program Management: Oversee all aspects of the subscription program, including A/B testing of subscription offers to optimize core KPIs such as churn rate, lifetime value, and customer acquisition costs.
  • Cross-functional Collaboration: Work closely with our email, SMS, and Customer Experience (CX) teams to devise and implement strategies for converting one-time purchasers into long-term subscribers.
  • Industry Expertise: Stay informed about industry trends, best practices, and emerging technologies to ensure that our retention and loyalty initiatives are cutting-edge and effective.
  • Data-Driven Decision-Making: Utilize data analytics to inform decision-making processes, track performance metrics, and refine strategies based on insights and outcomes.
  • Membership Program Development: Build and enhance membership programs, ensuring they meet customer needs and drive sustained engagement and loyalty.
  • Continuous Improvement: Continuously monitor and analyze the effectiveness of loyalty initiatives, recommending and implementing improvements to boost program performance.
Requirements
  • Excellent Communication Skills: Strong English communication skills are essential for this role.
  • Experience: Proven track record of building, implementing, and managing successful subscription programs within a Direct-to-Consumer (DTC) brand environment. Experience with brands similar to Dollar Shave Club is highly desirable.
  • Expertise: Extensive background in loyalty and retention strategies, with a strong understanding of best practices and current trends in the industry.
  • Skills: Strong analytical skills with the ability to leverage data for strategic decision-making. Proficiency in managing A/B tests and interpreting results to drive key performance indicators.
  • Collaboration: Demonstrated ability to work effectively with cross-functional teams, including email, SMS, and CX, to achieve common goals.
  • Program Development: Experience building and managing membership programs with a strong focus on enhancing customer engagement and retention.