Director of Business Operations

hace 5 días


Medellín, Antioquia, Colombia TaskUs A tiempo completo

About TaskUs:

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions. With a presence in multiple countries, the company serves fast-growing technology clients across various sectors, including social media, e-commerce, gaming, and more.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. The organization operates in twenty-three locations across twelve countries.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

Job Description:

The Vice President of Operations will oversee day-to-day operations to support growth and add to the bottom line of the organization. You will focus on strategic planning and goal-setting, ensuring your entire organization is on track.

Main Responsibilities:

  1. You will provide management and oversight of all aspects of the business within your site; demonstrate a commitment to excellence and collaborate well with senior leadership.
  2. You are expected to meet the company's objectives, in addition to having a passion for success, and a proven record of successful strategic planning and implementation.
  3. You will provide direction and development, formulate policies and strategic plans for future growth, manage daily operations of personnel, purchasing, administration, and other departments; and improve operational efficiency in targeted areas including customer support and engagement.
  4. You will closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement, and redeployment.
  5. You will partner with department heads to maintain an efficient team structure and performance, using analytics, processes, and tools.
  6. You will maximize client engagements and work with your leadership team to develop plans to meet future site needs.
  7. You will maintain profit margins and develop internal control systems to ensure accountability.
  8. You need to develop strong relationships with outside partners, vendors, and advisors; as well as internal partners, including department supervisors and co-executives.

Requirements:

  • At least 7 years in a Senior Leadership role of a large business or enterprise.
  • Strong financial management and budgeting skills; make sound business decisions based on data and statistics; can structure effective training & development programs and measure their success; leverage the use of the latest technology to enhance the growth of your organization.
  • Possess a 'people first' leadership style with strong communication, interpersonal and leadership skills.
  • Thorough understanding of organizational behavior, workforce planning, metrics, and analytics.

Salary: $150,000 - $200,000 per year

Estimated Annual Salary: $175,000

Work Location / Work Schedule / Travel: 25% travel within the region the position is assigned.



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