Operations Director
hace 2 semanas
Are you a skilled operations professional looking for a challenging role in a fast-paced environment?
We are seeking a Senior Operations Manager to join our team in Cali, Colombia. As a Senior Operations Manager, you will play a key role in managing day-to-day business operations, including performance, billing, and PNL.
This is a fantastic opportunity to leverage your skills and experience to drive business growth and excellence. If you have a strong background in operations management, excellent communication skills, and a passion for innovation, we want to hear from you
In this role, you will be responsible for:
- Managing day-to-day operations, including performance, billing, and PNL
- Conducting weekly syncs with Operations Managers and Team Leads, as well as one-on-one coaching and development with TMs as needed
- Meeting with clients as needed to continue business growth
- Responsible for interviewing Operations Managers and Team Leads and promoting department culture
- Proven ability to scale operations, drive performance management, and foster employee retention
- Ensuring KPIs are met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage)
We offer a competitive salary range of $90,000 - $110,000 per year, depending on experience, plus comprehensive benefits packages and opportunities for career growth and professional development.
We prioritize our employees' well-being and provide a supportive work environment that encourages collaboration, creativity, and innovation. Our company values diversity, equity, and inclusion, and we welcome applicants from all backgrounds and demographics.
If you're passionate about operations management and excited about the opportunity to join our team, please submit your application.
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