Medellin Operations Director

hace 3 semanas

Medellín, Antioquia, Colombia Minacs A tiempo completo

Job Title: Medellin Operations Director

Job Summary:

We are seeking a highly motivated and experienced Operations Director to lead our team in Medellin, Colombia.

About the Role:

The Operations Director will be responsible for the day-to-day supervision of a group of call center associates. This includes work and attendance monitoring, coaching, and providing regular feedback to ensure performance metrics are achieved.

The ideal candidate will have a strong background in operations management, excellent communication skills, and the ability to motivate and develop a team.

Key Responsibilities:

  • Supervise and monitor the performance of call center associates to ensure they meet performance metrics.
  • Provide coaching and feedback to associates to improve performance.
  • Identify performance-related issues and develop action plans for improvement.
  • Implement corrective action, up to and including termination of employment, as needed.
  • Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs') and financial expectations.
  • Communicate expectations to employees and provide timely updates.
  • Provide subject matter expertise in handling escalated customer calls as needed.
  • Conduct team meetings to ensure expedient communication of relevant information and as an open forum for input.
  • Schedule and organize team activities.
  • Stay current on internal work processes, policies, and procedures.
  • Attend required manager development training.

Requirements:

  • Associate's degree in a related field with two to four years of relevant experience preferred.
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
  • Strong communication skills, both written and verbal.
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.
  • Ability to mentor, coach, and provide direction to a team of employees.

Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.

Location: Medellin, Colombia.

Language Requirements: English.

Time Type: Full-time.

We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional growth and development.

If you are a motivated and experienced operations professional looking for a new challenge, please submit your application today.

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