Medellin Operations Director
hace 13 horas
Job Title: Medellin Operations Director
Job Summary:
We are seeking a highly motivated and experienced Operations Director to lead our team in Medellin, Colombia.
About the Role:
The Operations Director will be responsible for the day-to-day supervision of a group of call center associates. This includes work and attendance monitoring, coaching, and providing regular feedback to ensure performance metrics are achieved.
The ideal candidate will have a strong background in operations management, excellent communication skills, and the ability to motivate and develop a team.
Key Responsibilities:
- Supervise and monitor the performance of call center associates to ensure they meet performance metrics.
- Provide coaching and feedback to associates to improve performance.
- Identify performance-related issues and develop action plans for improvement.
- Implement corrective action, up to and including termination of employment, as needed.
- Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs') and financial expectations.
- Communicate expectations to employees and provide timely updates.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Conduct team meetings to ensure expedient communication of relevant information and as an open forum for input.
- Schedule and organize team activities.
- Stay current on internal work processes, policies, and procedures.
- Attend required manager development training.
Requirements:
- Associate's degree in a related field with two to four years of relevant experience preferred.
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
- Strong communication skills, both written and verbal.
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.
- Ability to mentor, coach, and provide direction to a team of employees.
Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.
Location: Medellin, Colombia.
Language Requirements: English.
Time Type: Full-time.
We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
If you are a motivated and experienced operations professional looking for a new challenge, please submit your application today.
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