NetSuite ERP Manager
hace 4 semanas
About the Role
We are seeking an experienced NetSuite ERP Manager to join our team in Bogotá. As a key member of our operations team, you will be responsible for managing customer relationships, addressing escalations, and overseeing daily operations.
Key Responsibilities:
- Manage customer relationships and address escalations as the second point of contact.
- Oversee the daily management of direct reports, including PMs, Senior BSAs, and BSAs.
- Supervise project execution by external partners to ensure alignment with goals.
- Guide teams to deliver projects using the Bring IT project management methodology.
- Lead and facilitate the Portfolio Review Weekly Meeting (internal).
- Ensure accountability for project execution and results, including planned hours versus actuals, on-time delivery, and quality.
- Review and approve or reject weekly time tracker submissions.
- Own the resource-to-project allocation process and manage resource availability.
- Provide capacity visibility to the Sales Team to inform decision-making.
- Conduct performance reviews and offer training guidance to team members.
- Make strategic hiring decisions to build and enhance team capabilities.
- Foster partnerships and maintain communication with support towers (PMO, Implementations) and back-office teams (HR, Finance).
- Build strong partnerships and maintain effective communication with external partners.
- Manage results related to the department's contribution margin.
- Oversee and forecast invoicing processes, including milestone, monthly, and T&M models.
Requirements
- Proficiency in Spanish and English.
- Strong experience and knowledge of best practices surrounding ERP systems.
- Proven background as a Project Manager or Delivery Manager.
- Experience managing a team of 5+ direct reports, including 1:1s, performance reviews, and other people management responsibilities.
- Expertise in managing a support practice.
- Tech Stack: Experience managing a team working with ERP systems.
- Preferred Skills: Proficiency in Portuguese. Experience managing P&L and financial controls. Full ERP certification in NetSuite or progress toward certification. Familiarity with SuiteSuccess methodology. Proven experience leading 5+ end-to-end NetSuite implementations. Ability to prioritize effectively and utilize business etiquette to ensure seamless communication and support for internal teams and clients. Undergraduate degree in a relevant field, MBA, or equivalent work experience. Comprehensive understanding of web technologies and industry standards. Knowledge of SDLC and project management methodologies, including Agile and Waterfall approaches.
Benefits
- 5 days work week.
- Weekends off.
- Hybrid work arrangement.
- 20 vacation days in total.
- Prepaid medicine.
- Fully-customized Emapta laptop and peripherals.
- Indefinite term type contract.
- Direct exposure to our clients.
- Career growth opportunities.
- Diverse and supportive work environment.
- Prime Office Locations - Bogotá and Medellin.
- Free upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
Salary Range: $80,000 - $120,000 per year.
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