Collections Specialist
hace 2 semanas
Explore a career opportunity at United Parcel Service Of America, a Fortune Global 500 organization. Develop your skills in cash flow optimization and customer service as a Collections Specialist.
Job Description:
Overview
This position performs collection responsibilities for various types of customers according to established procedures. The ideal candidate impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure.
Responsibilities:
• Provides excellent customer service
• Responds to customer inquiries within required service level agreement
• Identifies, prioritizes, and resolves complex issues delaying payment
• Develops, creates, and analyzes collection and accounts receivable reports
• Updates customer and other stakeholder information using various software programs
• Monitors and maintains assigned customer accounts
• Submits recommendations to write-off account balances
Requirements:
• Bachelor's Degree or International equivalent - Preferred
• Proficiency in Microsoft Office products
• Advanced handling of Excel
• Prior Collections or Customer Service experience
• Strong organizational and prioritization skills
• Basic negotiation skills
• Basic English Skills (80%)[/p>
$47,000 - $60,000 per year
Medellin-based position with local hours: 06:00 – 16:00 / 07:00 - 17:00.
A permanent role at United Parcel Service Of America offers a workplace free of discrimination, harassment, and retaliation.
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