Collection Professional Medellin Colombia

hace 4 semanas


Medellín, Antioquia, Colombia United Parcel Service A tiempo completo

About Our Team
United Parcel Service is a Fortune Global 500 organization committed to providing a workplace free of discrimination, harassment, and retaliation. We are seeking a highly motivated Collections Associate to join our team in Medellin, Colombia.

Salary
The estimated salary for this position is approximately COP 12,000,000 - 15,000,000 per month (or USD $3,800-$4,700) depending on experience and qualifications. This compensation package includes a comprehensive benefits program and opportunities for career advancement within the company.

Job Description
This role involves performing collection responsibilities according to established procedures for various types of customers. The ideal candidate will have a unique combination of skill + passion and be able to lead themselves or teams to success. Key responsibilities include:

  • Providing excellent customer service and responding to customer inquiries within required service level agreements.
  • Identifying, prioritizing, and resolving complex issues delaying payment.
  • Developing, creating, and analyzing collection and accounts receivable reports.
  • Maintaining assigned customer accounts and submitting recommendations to write-off account balances.

Required Skills and Qualifications
To succeed in this role, you will need a Bachelor's Degree or International equivalent in Business or a related field. Proficiency in Microsoft Office products, especially Excel, is also essential. Prior collections or customer service experience, strong organizational and prioritization skills, basic negotiation skills, and basic English skills (80%) are all preferred qualities for this position. You will be working in a dynamic environment with external agencies, internal departments, and customers, so communication and problem-solving skills are crucial.

Benefits
As a Collections Associate at United Parcel Service, you can expect a stable work schedule from 06:00 – 16:00 or 07:00 - 17:00, 45 hours a week. Our employee type is permanent, and we offer a flexible and inclusive work environment that encourages growth and professional development. UPS is an equal opportunity employer committed to hiring talented individuals who share our values and mission to deliver exceptional results and provide outstanding customer experiences.

Contact Information
Please note that this job post does not include contact information such as email addresses or phone numbers. All applications and inquiries should be directed through the official UPS website or HR department.

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