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Sales Operations Coordinator
hace 2 meses
About the Position
Join TD SYNNEX Colombia LTDA as a Sales Operations Specialist. In this role, you will engage in a variety of essential tasks, including inventory management, allocation assessments, order prioritization, and management of pending orders. This position is crucial for upholding the efficiency of our sales order processes and service level agreements (SLAs), allowing our sales teams to concentrate on activities that drive revenue and improve the overall customer experience.
Key Responsibilities:
- Input orders into the system accurately.
- Review and verify that orders comply with established criteria.
- Communicate with sales teams for order evaluations, status updates, or further details.
- Analyze and validate open orders, making decisions regarding cancellations when necessary.
- Oversee electronic orders, resolve issues, and ensure the prompt processing of orders that are delayed.
- Update orders with priority designations to facilitate timely processing in the first-in-first-out queue.
- Assess inventory and determine availability and allocation for orders.
- Manage inventory for customer orders pending confirmation.
- Analyze order patterns and offer insights to the sales team to minimize adverse effects on business and customer satisfaction.
- Evaluate product availability against orders and provide feedback and suggestions to the sales team.
- Inform sales teams and management of necessary actions and make decisions regarding usage code modifications.
- Perform additional duties as assigned.
- Adhere to attendance and punctuality standards.
Qualifications:
- Proficiency in English (level B1 or higher) is required.
- Ability to gather and analyze research data from multiple sources and recommend suitable actions.
- Skills in conflict resolution to ensure productive outcomes.
- Strong interpersonal abilities to foster effective working relationships.
- Capability to operate under pressure while managing high workloads and deadlines.
- Proficient in following oral and written instructions and seeking clarification when necessary.
- Clear communication skills to articulate ideas and convey important information.
- Ability to maintain confidentiality regarding sensitive information.
- Competence in preparing and analyzing reports and business correspondence.
- Quick adaptability to new systems and technologies.
- Attention to detail, ensuring accuracy and efficiency.
- Analytical skills to identify trends and details in numerical data.
- Strategic and tactical thinking capabilities.
- Troubleshooting skills for resolving system-related issues.
- Basic proficiency in relevant software applications (spreadsheets, word processors, databases).
- Ability to work independently with minimal supervision.
- Knowledge and/or expertise in relevant areas of responsibility.
- Strong organizational and time management skills to ensure task completion.
- Ability to understand, integrate, and enhance complex cross-functional business processes.
- Flexibility to adapt to changes as needed.
Experience:
- 1 to 3 years of relevant work experience is preferred.
Education & Certifications:
- High School Diploma is required.
- An Associate Degree in Business, IT, or a related field is preferred.
Working Conditions:
- Professional environment (Hybrid).
- Occasional non-standard work hours or overtime as required by business needs.
Benefits:
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Career Development: Accelerate your career with formal programs on leadership and professional development, along with numerous on-demand courses.
- Personal Well-Being: Enhance your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: We value every voice as a key to our success. Join us in celebrating our global diversity through inclusive education and meaningful peer-to-peer conversations.
- Global Networking: Connect with other new colleagues within your first 30 days through our onboarding program.
- Community Engagement: Participate in internal, peer-led inclusive communities and activities, including business resource groups and local volunteering events.
We encourage you to apply even if you do not meet every single requirement.
At TD SYNNEX, we are proud to be recognized as a great workplace and a leader in promoting diversity, equity, and inclusion. If you are enthusiastic about working with us and believe you are a suitable candidate for this role, we welcome your application.
