Operations Manager

hace 7 meses

Colombia OutPlex A tiempo completo

**Operations Manager**

**Company Overview**:
OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing - outstanding agents who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center that supports recognized brands with Teleservices and Live Chat.

**Position Summary**:
OutPLEX is seeking a motivated Operations Manager that can convey product knowledge and encourage success The Operations Manager will oversee employees in our Colombia operations. Office location in the Chapinero, Bogota area.

**Position Responsibilities**:

- Collaborate with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, business initiatives and technologies.
- Must be able to handle strenuous customer deadlines and be flexible and available to interact with employees at all levels.
- Effectively communicate job expectations; planning, monitoring, appraising and reviewing job contributions
- Communicate and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions.
- Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully develop alternative solutions.
- Analyze process workflow, employee and space requirements and equipment layout; implement changes
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
- Participate in the selection, training, scheduling, disciplining and termination of employees.

**Role Qualifications and Requirements**:

- Must have professional oral and written communication skills - speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Must be proficient in all MS Office programs and computer software used in the performance of normal duties, as well as understand (and effectively demonstrate) all computer-related features of the equipment.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to conduct routine reports and correspondence to support team.
- Must always keep a positive and supportive demeanor toward the company, job, customers and co-workers.
- Must demonstrate a competent level of platform/presentation skills.
- Must embody professionalism in appearance and behavior and demonstrate exceptional interpersonal skills.
- Must be punctual and meet attendance requirements and ensure all responsibilities are covered when absent.
- Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions.
- Must be a team player but able to work efficiently independently as well.

**Essential skills and experience**:

- Prior management experience.
- Must present a positive image of OutPLEX at all times.
- Must be able to motivate sales team.
- Expert with Microsoft Excel and other Microsoft Office products.
- Keen attention to detail is required.
- Effective coaching skills.
- Ability to maintain confidentiality and professionalism when dealing with employee relations.
- Ability to overcome objections.
- Ability to multi-task.
- Must have excellent communication skills to establish and maintain the effective working relationship with various people.

**Work Environment**:
OutPLEX promotes a diverse and laid back atmosphere. We understand that we spend more time at work than we do anywhere else so it is important to us that our employees are comfortable and happy. A few rewards of recognition that we offer are:

- Competitive pay and bonuses.
- Vacation.
- Opportunities to grow within the company.

OutPLEX is growing and we encourage you to find out what over 2,000 employees call "The OutPLEX Difference". OutPLEX is currently accepting resumes for those who have the necessary skills listed above.

**Bogota, Colombia residents only, please.

  • Logistics Operations Manager

    hace 2 semanas

    Colombia Encore Technologies A tiempo completo

    Job SummaryWe are seeking a highly skilled Logistics Operations Manager to join our team at Encore Technologies. As a key member of our logistics department, you will be responsible for overseeing the day-to-day operations of our shipping and receiving functions.

  • Operations Manager

    hace 6 meses

    Colombia NeoWork A tiempo completo

    Hey there! NeoWork is seeking a driven and experienced Operations Manager to oversee our company's operations and ensure the efficient delivery of services to our clients. As an Operations Manager at NeoWork, you will play a key role in managing and optimizing processes, implementing strategies, and driving continuous improvement. As a leading BPO company,...

  • Operations Manager

    hace 7 meses

    Colombia TaskUS A tiempo completo

    **About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Operations Manager

    hace 8 meses

    Colombia BETTER CONTEXT A tiempo completo

    Position Overview: - ️An opportunity to work with an international company to grow our digital magazine and community of top marketing professionals. Strong base salary + performance bonus + opportunities for career growth. - ️We are seeking an Operations Manager with a strong background in communication, preferably within advertising or marketing, to...

  • Senior IT Operations Manager

    hace 4 semanas

    Colombia Softtek Colombia A tiempo completo

    About Softtek ColombiaFounded in 1982, Softtek is a global provider of process-driven IT solutions with operations across North America, Latin America, Europe, and Asia.We have 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary, and India, helping top-tier corporations in over 20 countries achieve predictable...

  • Store Operations Manager

    hace 4 semanas

    Colombia Perform Recruitment A tiempo completo

    About the Role">Perform Recruitment is seeking an experienced Store Operations Manager to oversee the day-to-day activities of a tyre shop in Midleton, Co. Cork. As a key member of our client's team, you will be responsible for driving sales, ensuring excellent customer service, and managing store operations.">Responsibilities">Manage and lead a team of...

  • Strategic Operations Manager

    hace 5 días

    Colombia Coupa Software, Inc. A tiempo completo

    Coupa Software, Inc., a pioneering technology company, is seeking an experienced Strategic Operations Manager to join our Talent Strategy team and HR organization. Why Work with Us?We empower our customers to make smarter, more profitable business decisions through our industry-leading total spend management platform. Our innovative technology and...

  • Grocery Store Operations Manager

    hace 4 semanas

    Colombia Perform Recruitment A tiempo completo

    About the RolePerform Recruitment is seeking an experienced Grocery Store Operations Manager to lead store operations in a busy grocery store located in Cork. As the successful candidate, you will be responsible for providing robust leadership and ensuring the delivery of exceptional customer service.ResponsibilitiesLeadership: Provide guidance to the store...

  • Warehouse Operations Manager

    hace 4 semanas

    Colombia Snider Fleet Solutions A tiempo completo

    Overview">We are currently seeking a Warehouse Operations Manager to oversee warehouse personnel and ensure they safely and efficiently complete day-to-day tasks. This includes the mount/dismount area, shipping/receiving, organization of stock, and customer retread area tires.The Ideal Candidate">To be successful in this role, you will have at least 2 years'...

  • Logistics Operations Manager

    hace 2 semanas

    Colombia Isasol Sas A tiempo completo

    About Isasol Sas: We specialize in the international market of pork, beef, chicken, and turkey meat. Position Overview: Isasol Sas is looking for a Logistics Operations Manager to oversee daily logistics operations, ensuring seamless interactions between internal customers and suppliers. Essential Duties: Collaborate with Operations and Sales teams to plan...

  • Leading Retail Operations Manager

    hace 4 semanas

    Colombia Perform Recruitment A tiempo completo

    About the RolePerform Recruitment is seeking an accomplished Retail Operations Manager to drive sales and profitability in a bustling grocery store located in Cork. As the ideal candidate, you will possess a wealth of experience in store management, leadership, and customer service.

  • Digital Operations Manager

    hace 3 meses

    Colombia Phoenix Support Services A tiempo completo

    Usaquen, Colombia | Posted on 02/22/2024 Country: Colombia About us Phoenix Support Services, established in 2019 and located in the Philippines, is the in-house support center of Advanced Digital Media Services—a startup full-service digital marketing company in the US. Our company encourages a healthy work-life balance through a remote work setup...

  • Field Service Operations Manager

    hace 2 semanas

    Colombia D2B Groups A tiempo completo

    Job Title: Field Service Operations ManagerSalary Range: $90,000 - $125,000 per yearAbout the CompanyD2B Groups is seeking a highly skilled Field Service Operations Manager to oversee and manage the field service operations of our company. This role requires strong leadership skills, a customer-focused mindset, and the ability to analyze data and implement...

  • Customer Service Operations Manager

    hace 2 semanas

    Colombia Gove A tiempo completo

    Job Title: Customer Service Operations ManagerAbout GoveGove is seeking an experienced Customer Service Operations Manager to provide excellent customer service and ensure the efficient operation of our customer service department. As a key member of our team, you will play a crucial role in delivering outstanding customer experiences and driving business...

  • Operations Manager

    hace 3 meses

    Colombia High Scale Ai A tiempo completo

    Join Us: We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of our agency. The ideal candidate will be a strategic thinker with a strong background in operations management within the advertising or marketing industry. This role requires a hands-on approach to managing resources, optimizing...

  • Senior AI Data Operations Manager

    hace 6 horas

    Colombia TaskUs Colombia SAS A tiempo completo

    We are seeking a Senior AI Data Operations Manager to oversee data collection, creation, and annotation programs that drive state-of-the-art AI and machine learning models.In this role, you will be responsible for leading global teams and shaping operational strategies to deliver high-quality training data that meets client expectations. You will collaborate...

  • Senior Supply Chain Operations Manager

    hace 2 semanas

    Colombia Marble Headhunter A tiempo completo

    Job SummaryWe are seeking a highly skilled Logistics Manager to lead logistics operations for a large-scale agribusiness supply chain in Ghana. Reporting to the COO and working closely with the Operations Manager and Technical Maintenance Manager, this role is crucial for managing the movement of commodities from over 100 decentralized Trading Hubs to food...

  • Restaurant Operations Manager

    hace 7 horas

    Colombia Bighornlaw A tiempo completo

    We are seeking a highly skilled Restaurant Operations Manager to oversee the day-to-day operations of our upcoming location in downtown Columbia, SC. As a key member of our management team, you will be responsible for ensuring the smooth functioning of the restaurant and providing exceptional customer service.About UsB&W Restaurants is a Big Daves...

  • Facilities Operations Manager

    hace 4 semanas

    Colombia Diversified Maintenance-Rws A tiempo completo

    Job SummaryWe are seeking an experienced Facilities Operations Manager to oversee the coordination and supervision of district and project managers, as well as individual sites. The ideal candidate will possess excellent communication and interpersonal skills, with a proven track record of delivering quality service within established budgets.

  • Business Operations Manager

    hace 2 semanas

    Colombia Wbl California, Llc A tiempo completo

    About the RoleWbl California, LLC is seeking a highly skilled Business Operations Manager to join our team. This exciting opportunity will see you play a key role in driving efficiency and innovation across our operations.Key ResponsibilitiesDevelop and implement effective communications, policies, and procedures to enhance operational efficiencyLead a team...