Language Training Operations Manager
hace 3 semanas
Gofluent Group is a leading provider of distance language learning solutions that combine innovative eLearning technology, live virtual classrooms, group lessons, and one-on-one 24/7 interactive coaching. We have over 1000 foreign language trainers all over the world. Globally, Gofluent Group conquers bigger markets as it expands its expertise in mobile learning technologies and grows its partnerships with world-class institutions. At Gofluent Group, we provide the necessary organization and communication required for a successful working environment. As a Bilingual Operations Manager, you will play a key role in providing the necessary organization and communication required for a successful working environment. You will be responsible for ensuring the performance and productivity of our foreign language trainers based all around the world; you will work in the Mexico office. Your key responsibilities will include managing a team of approximately 50 trainers, ensuring consistent and high-quality lesson delivery on a mass scale, and ensuring trainer compliance with internal KPIs. You will also be responsible for proposing and following up on trainer performance improvements, taking the lead in team recruitment activities, and overseeing HR aspects of the trainer team. Additionally, you will coordinate with internal teams to provide solutions if issues arise and conduct quarterly performance reviews of trainers.
Requirements: Minimum of 3-5 years of managerial experience, bilingual English/Spanish, excellent communication, leadership, and interpersonal skills, ability to quickly adapt to changing business needs and processes, ability to multitask and work under pressure, experience in teaching is a plus, experience in working in multicultural environments is a plus, and a bachelor's or college degree.
What We Offer: The opportunity to work with amazing colleagues who truly care about each other and from whom you can learn and teach, the opportunity to interact in a diverse company culture with colleagues from more than 20 countries, the experience of joining a high growth/high traction organization, working in an international, young and cheerful environment, constant training and access to learning all the languages offered within our platform, and a full-time position with a Monday to Friday schedule and a location in Bogotá, Colombia.
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