Global Operations Manager
hace 4 semanas
At goFLUENT, we're a leading provider of distance language learning solutions that combine innovative eLearning technology, live virtual classrooms, and group lessons. Our team of over 1000 foreign language trainers from around the world is what sets us apart.
We're constantly expanding our expertise in mobile learning technologies and growing our partnerships with world-class institutions. As a Bilingual Operations Manager, you'll play a key role in ensuring the performance and productivity of our trainers.
Your responsibilities will include:
- Managing a team of approximately 50 trainers based worldwide
- Ensuring consistent and high-quality lesson delivery on a large scale
- Ensuring trainer compliance with internal KPIs
- Proposing and following up on trainer performance improvements
- Leading team recruitment activities
- Overseeing HR aspects of the trainer team
- Coordinating with internal teams to provide solutions to issues that arise
- Conducting quarterly performance reviews of trainers
What we're looking for in a candidate:
- Minimum of 3-5 years of managerial experience
- Bilingual English/Spanish
- Excellent communication, leadership, and interpersonal skills
- Ability to quickly adapt to changing business needs and processes
- Ability to multitask and work under pressure
- Experience in teaching is a plus
- Experience in working in multicultural environments is a plus
- Bachelor's or College degree
What we offer:
- A dynamic and diverse company culture with colleagues from over 20 countries
- A high-growth organization with opportunities for professional development
- Constant training and access to learning all the languages offered within our platform
Job type: Full-time, Monday to Friday
Location: Bogotá, Colombia
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