Real Time Management Associate

hace 3 días


Bogotá, Bogotá D.E., Colombia Minacs A tiempo completo
Job Title: Associate, Real Time Management

The Associate, Real Time Management is a key role within our Call Center environment, responsible for ensuring the intraday performance of one program or line of business. This position requires the ability to monitor systems, analyze data, and make informed decisions to meet client expectations and Concentrix scheduling standards.

Key Responsibilities:
  1. Develop and implement effective staffing strategies to meet client needs
  2. Monitor and analyze intraday performance metrics to identify areas for improvement
  3. Collaborate with team members to resolve scheduling issues and optimize agent availability
  4. Prepare and present reports to stakeholders on agent availability and performance
  5. Identify and implement process improvements to enhance overall performance
Requirements:
  1. Proficient in Excel and other Microsoft Office tools
  2. Previous experience in related fields, such as call center operations or workforce management
  3. Strong analytical and problem-solving skills
  4. Effective communication and collaboration skills
  5. Ability to work in a fast-paced environment and meet deadlines
Location:

COL Bogota - Plaza Titan

Language Requirements:

English (Required)

Time Type:

Full time



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