Digital Platform Operations Specialist
hace 2 semanas
About the Role:
This Sr. Specialist role will play a pivotal part in the continued growth and success of adidas' Partner Program, focusing on order and system integrity for marketplace and dropship partners.
Responsibilities include monitoring and processing purchase orders, ship confirmations, cancellations, and invoices for all partners within the technical ecosystem, ensuring successful execution of order messages within individual Service Level Agreements (SLAs) in collaboration with Supply Chain Management (SCM).
The ideal candidate will have 2-3 years of professional experience, preferably in eCommerce, omnichannel, digital commerce, operations, or project management, with a degree from a college/university focused on business administration, e-commerce/digital, IT, or related areas.
Key Responsibilities:
- Manage daily internal and external reporting dashboards to monitor orders/messages outside of SLA
- Establish Partner Program specific KPIs across multiple dashboards
- Manage shared inbox for external and internal communications, escalating issues to managers and assisting with connections to key stakeholders
- Minimize open orders within platforms and vendors
- Point of contact for order inquiries for all dropship and/or marketplace partners
- Assist in creating support tickets for inquiries with order management systems
- Help identify and remove aged articles from vendor assortments in partnership with trading teams
- Point of contact for middleware relationships, ensuring a solid understanding of system connections
- Collaborate with Global Business Services (GBS) and local accounting to close out dropship invoices with partners and marketplace financials
- Other tasks aligned with the Manager, Platform Operations and the Digital Partner Excellence Leadership team
Estimated Salary Range: $80,000 - $110,000 per annum, depending on location and experience.
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