Operations Excellence Strategist

hace 3 días

Bogotá, Bogotá D.E., Colombia DiDi A tiempo completo
About the Role

We are seeking an experienced Operations Excellence Strategist to join our team at DiDi Global Inc.

Company Overview

DiDi is the world's leading mobility technology platform, offering a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa. We are committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.

Our focus is to create better life experiences and greater social value by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Job Description

This is a leadership role that will be responsible for driving process optimization across multiple regions and business lines. The successful candidate will have experience in customer service operations, process improvement or a similar operational leadership role, preferably in a global setting.

The key responsibilities of this role include:

  • Leading the continuous improvement efforts for our customer service operations
  • Identifying inefficiencies in operational workflows and implementing data-driven strategies to streamline processes and enhance service delivery
  • Collaborating with cross-functional teams to ensure alignment on process improvements and operational goals
  • Overseeing performance metrics, conducting deep-dive analyses and providing actionable insights to drive operational excellence

The ideal candidate will have strong communication and collaboration skills, with the ability to influence and inspire stakeholders at all levels of the organization.

Requirements

To be considered for this role, you will need:

  • Mandatory fluent English & Spanish, with advanced communication skills (written and spoken)
  • 5+ years of experience in customer service operations, process improvement or a similar operational leadership role, preferably in a global setting
  • Strong analytical and critical thinking skills, with the ability to translate raw data into relevant actionable improvements
  • Ability to lead individuals in creating and executing the best solutions for the business, partners and consumers
Benefits

As a valued member of our team, you can expect:

  • A competitive salary, estimated to be around $120,000 per year
  • A comprehensive benefits package, including health insurance, retirement plans and paid time off
  • The opportunity to work with a dynamic and fast-paced international team dedicated to continuous improvement in customer service operations
Others

At DiDi, we believe that our differences are our biggest strength. We are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

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