Operations Management Strategist
hace 3 semanas
We are seeking a highly skilled Operations Management Strategist to oversee and enhance BruntWork's operations, ensuring alignment with business objectives and fostering efficiency, scalability, and client satisfaction. This role is pivotal in driving key processes, improving team performance, and achieving our ambitious revenue goals.
About the Position
As an Operations Management Strategist, you will be responsible for implementing process improvements, enhancing team management, and streamlining sales and CRM development. You will work closely with the CEO to reduce workload and improve team ownership and efficiency.
Main Responsibilities
1. **Process Optimization**: Conduct an in-depth analysis of existing services and identify areas to niche down. Present recommendations to enhance service efficiency and profitability.
2. **Team Management**: Design strategies to reduce the CEO's workload and improve team ownership and efficiency. Oversee reporting and ensure all deadlines are met.
3. **Sales and CRM Development**: Collaborate with a freelancer to set up and configure a CRM system. Develop a sales pipeline and refine onboarding processes. Implement a referral program to enhance client acquisition and retention. Automate the contract management process for seamless client onboarding.
4. **Process Automation**: Audit and map out workflows across service areas, identifying inefficiencies. Introduce and train the team on tools for process automation. Enhance client experience with standardized reporting templates, KPIs, and feedback systems.
5. **Client Relationship Management**: Serve as the primary point of contact for 1-2 clients, ensuring satisfaction and fostering trust. Address client inquiries, resolve issues, and provide updates on project progress. Coordinate with internal teams to align client needs with deliverables.
Key Qualifications
Proven experience in operations management or a related role. Strong analytical and organizational skills with a focus on process improvement. Familiarity with CRM systems, automation tools, and project management platforms. Excellent communication and leadership abilities. Ability to manage cross-functional teams and foster collaboration.
What We Offer
Opportunity to drive significant impact in a dynamic and fast-paced environment. Collaborative and supportive team culture. Competitive compensation and professional growth opportunities.
The estimated salary for this position is $80,000 per year, based on industry standards and location.
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