Senior Operations Strategist
hace 2 semanas
We are seeking a highly motivated and strategic Senior Operations Strategist to oversee and enhance our company's operations, ensuring alignment with business objectives and fostering efficiency, scalability, and client satisfaction.
This role is pivotal in driving key processes, improving team performance, and achieving our ambitious revenue goals. As a critical member of our team, you will be responsible for analyzing our current service offerings and identifying areas for improvement, as well as implementing process enhancements to drive efficiency and profitability.
Key Responsibilities:
- Familiarize yourself with the company's vision, mission, and revenue targets.
- Understand the annual revenue goal of $1.2M with a 40% margin and the importance of acquiring Level 1 clients.
- Review current service offerings and market positioning.
Additional Key Responsibilities include:
- Audit processes across all service areas (e.g., CMO services, email support, branding, website development).
- Propose and implement improvements, including automation for scalability.
- Design strategies to reduce the CEO's workload and improve team ownership and efficiency.
- Oversee reporting and ensure all deadlines are met.
You will also be responsible for:
- Collaborating with a freelancer to set up and configure a CRM system.
- Developing a sales pipeline and refining onboarding processes.
- Implementing a referral program to enhance client acquisition and retention.
- Automating the contract management process for seamless client onboarding.
The ideal candidate will have:
- Proven experience in operations management or a related role.
- Strong analytical and organizational skills with a focus on process improvement.
- Familiarity with CRM systems, automation tools, and project management platforms.
- Excellent communication and leadership abilities.
- Ability to manage cross-functional teams and foster collaboration.
Benefits Include:
- A competitive salary range of $80,000 - $110,000 per year.
- Opportunity to work remotely from home.
- A collaborative and supportive team culture.
- Professional growth opportunities.
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