Technical Operations Excellence Lead

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

We are seeking a highly skilled Technical Operations Excellence Lead to join our team at ScotiaTech in Bogota, Colombia. This role offers a competitive salary of $80,000 - $120,000 per annum, depending on experience.

Job Description

The successful candidate will be responsible for standardizing and improving the operations of Global Service Desk teams. Key accountabilities include:

  • Performing analysis of Global Service Desk Teams' operations and identifying areas for improvement;
  • Acting as a business champion/SME and working with Project Teams to facilitate project support onboarding for the Service Desk Teams;
  • Designing and implementing process standardization or improvement across all teams;
  • Using Power-BI, Excel, Service Now, Cisco UCCX, and other tools to analyze metrics, build dashboards, and track team performance.

In addition to technical skills, the ideal candidate will possess strong leadership, relationship-building, collaboration, and people management skills. A degree in Computer Science (or related field) or 5+ years of experience in Information Technology is required.

Required Skills and Qualifications

The successful candidate will have:

  • Bilingual English and Spanish language proficiency;
  • Data analytics skills using Excel and Power BI;
  • Demonstrated analytical, data-driven problem-solving skills;
  • Excellent oral and written communication proficiency, presentation skills, and strong planning ability and management orientation.

We offer an inclusive, positive work environment and competitive benefits. If you are a motivated and results-driven professional looking to take your career to the next level, please submit your application.



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