Account Technical Solutions Expert
hace 7 días
Cultivate your expertise as a Technical Account Manager at Infobip, where you'll build strong relationships with clients and help them achieve their goals through effective use of our technology.
Collaborate with cross-functional teams to resolve technical issues, provide solutions to client problems, and ensure smooth communication between clients and internal departments.
With a focus on innovation and customer satisfaction, we strive to exceed client expectations through cutting-edge solutions.
Cultivate your skills and expertise in this role and contribute to shaping global communications with a full-stack cloud communication platform.
Responsibilities:- Client Success: Help clients understand how to effectively use Infobip's products and services.
- Issue Resolution: Address technical concerns and incidents reported by clients, working with cross-functional teams to identify root causes and implement solutions.
- Product Development: Collaborate with product development teams to enhance existing products or develop new ones based on client needs.
- Effective Communication: Keep clients informed about updates, changes, and improvements related to Infobip's products and services.
- Growth Opportunities: Identify opportunities to offer additional Infobip products and services to clients.
- Industry Advancements: Stay informed about industry advancements in technology, identifying opportunities for Infobip to innovate and improve its offerings.
- A bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience in technical account management or similar roles, preferably in a customer-facing position.
- Strong understanding of software development principles and methodologies.
- Experience with Agile project management methodology.
- Excellent problem-solving skills and ability to analyze complex issues and propose effective solutions.
- Strong communication and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
- Ability to work independently and as part of a team, with a high level of self-motivation and drive.
- Fluency in English is required.
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