Technical Account Manager

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Penny Jar Capital, LLC A tiempo completo
Why You'll Love This Opportunity

You have a passion for building relationships and solving customer problems. You will build trusted relationships with key customer contacts to ensure Nue solutions continue delivering value. You have the experience to manage multiple customer relationships.

You want to make a difference; to join a team that is revolutionizing revenue operations. You enjoy solving business problems, providing best practices and developing solutions to help companies simplify and accelerate their business processes.

Overview

As a Technical Account Manager (TAM), you will be a trusted advisor to our customers, ensuring they maximize value from our platform. You will bridge the gap between technical support, product teams and customer success, providing high-touch guidance, proactive support, and strategic recommendations.

You will inform Nue's product roadmap by conveying key customer insights to our product and engineering teams. To excel in this role, you need a customer-centric mindset that balances empathy, rigor, creativity, and strategic thinking.

You will become an expert in Nue's products, methodology and customer value so that our customers can maximize Nue's revenue platform. You will be an expert in Nue's analytics and dashboards so that you can present the value and outcomes to diverse stakeholder groups, communicate effectively with C-level executives (often CFOs) of large enterprises and drive adoption of our products and solutions by achieving business goals and driving innovation.

Key Responsibilities

- Build trust and strategic relationships with key customer decision makers and influencers.
- Act as a technical advisor for customers, ensuring their success with the Nue platform.
- Gain deep understanding of customers' business needs and strategically guide them to solutions leveraging Nue's products.
- Conduct regular check-ins, QBRs, and technical deep dives to align solutions with customer goals.
- Understand customer architecture, use cases, and integrations to provide tailored recommendations.
- Guide customers on best practices, scalability, and optimization of our platform.
- Own high-priority escalations, coordinating with engineering and support teams.
- Assist with technical onboarding, ensuring customers configure and adopt the platform successfully.

Required Skills and Experience

- 5+ years experience in a Technical Account Manager, Solutions Engineer, or Support Engineer role within a SaaS company.
- Strong understanding of APIs, integrations, cloud platforms and web technologies.
- Experience with CRM, ERP, or revenue platforms (Salesforce, NetSuite, Stripe, Zuora, etc.) is a plus.
- Excellent problem solving and troubleshooting skills.
- Strong communication skills with both technical and non-technical stakeholders.
- Ability to organize and enthusiastically "roll up your sleeves" mentality. You are a true team player.
- Positive attitude and the ability to stay calm under pressure.
- Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge.
- Ability to manage multiple customer accounts and prioritize competing demands.

- Willing to work in a fast paced startup environment

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