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Consultant, Technical Solutions
hace 1 mes
Product & Project Management (Technical)
Technical Solutions is part of the Client Services organization in charge of providing industry-leading operational support to Visa's clients around the world.
With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development, and successful deployment of Visa products and services, and enabling our client-facing teams to deliver and scale new digital products in the market.
We are hiring a Technical Solutions Consultant – LAC to focus on VISA's Digital Solutions like traditional Digital Wallets (Apple Pay, Samsung Pay, Google Pay, Garmin Pay, Fitbit Pay), Visa Direct (instant payment), and API-based services.
Responsibilities:Be the technical reference for digital solutions in LAC Client Services organization and develop a strong partnership with the LAC Product and Client Services teams.Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, Operations teams, and/or Account Management team.Provide technical implementation assistance to developers of API-based solutions in LAC.Support the projects to certify service providers/partners in the integration with API-based digital solutions, to onboard new customers in the digital wallet workspace, and to certify customers integrated with the APIs available in the Visa Development Center.Educate merchants on how ongoing enhancements of Visa services may benefit their business.Participate in training/clarification and inception of the adoption of our products and services by clients in LAC.Participate in requirements, design, and roll out of new products and services.Represent Client Services/Technical Solutions to other departments in the company including sales, operations, product management, and product development.Partner with Sales and Account Management to build relationships with technical and business contacts across the account portfolio.Liaise with third-party companies and partners to properly support and represent VISA in front of the clients.This is a hybrid position.
Hybrid employees can alternate time between both remote and office.
Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g.
Masters, MBA, JD, MD) or 0 years of work experience with a PhD.Preferred Qualifications6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g.
Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.Understanding of mobile payments and architecture, including NFC, TSMs, OTA, tokens, HCE, secure elements, contactless payments, online/remote payments, Digital wallets, QR Codes, cloud-based payments, and chip cards (contact and contactless).Understanding of Web Security: TLS/SSL, HTTPs, Cryptographic/Hash algorithms, Digital certificates, and keys.Client-facing experience in international markets.Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner.Demonstrated strong technical background and interpersonal skills.Experience working with agile methodologies and a continuous improvement mindset (Lean).Experience working with API technologies (XML, SOAP, JSON, REST) and systems integration.Experience working with e-commerce platforms, shopping cart technologies, and/or payment service providers (gateways).Experience working with payment tokenization and digital wallet solutions.Strong SQL skills.Familiarity with PCI DSS.Executive-level written and verbal communication, and customer interaction skills.Strong organization skills including resolution management and follow-up.Strong coordination and problem-solving skills.Must have a full professional proficiency in English, Spanish, and Portuguese.Visa is an EEO Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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