Technical Support Specialist
hace 1 semana
Welcome to Yngen Datacom Corp., where innovation meets precision at the intersection of various industries. Our team of experts is driven by a shared mission, vision, and values.
Responsibilities:- Provide timely and accurate responses to customer inquiries via phone, email, chat, or social media platforms.
- Address customer concerns, troubleshoot problems, and provide appropriate solutions to ensure customer satisfaction.
- Identify customer needs and help customers solve their issues.
- Analyze and report product malfunctions.
- Elevate complex issues to the appropriate supervisor or manager for resolution as needed.
- Excellent verbal and written communication skills in English are essential.
- A service-oriented personality with a can-do attitude.
- The ability to think analytically, troubleshoot problems, and find creative solutions.
- 1-2 years of experience in technical support handling international customers.
- Familiarity with blockchain industry and strong problem-solving/troubleshooting skills.
- Knowledge of Zendesk.
- Cryptocurrency experience is required.
- Multitasking and attention to detail are crucial.
- Able to work collaboratively in a team environment and contribute to a positive work culture.
- Flexibility to adapt to changing priorities and technologies.
We offer a competitive salary range of PHP 20,000.00 - PHP 25,000.00 per month.
Benefits:- Additional leave
- Company events
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
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